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Table 2 Summary of the data collection protocol

From: Improving long-term care provision: towards demand-based care by means of modularity

Topic

Indicative questions

Sources of information

Set-up and organization of components

• What care and service parts does your organization offer and how are these organized?

→ Range, types, grouping, arrangement.

• To what extent are care and service components standardized?

→ Possibility for choice, adaptation, fine-tuning

Interviews

Documents

Combining components into packages

• How does the need assessment take place?

→ Process, activities involved, aiding devices used, people/departments involved

• How is the care and service package subsequently configured?

→ Process, activities involved, aiding devices used, people/departments involved

• How do you achieve or ensure unity within one package?

→ Among components, among people/departments involved

Interviews

Documents

Observation

Role of people

• How do you deal with differences among elderly clients?

• How do you deal with different types of elderly client demands?

• How do you deal with changes in elderly client demands over time?

• What causes similarities and differences in packages among elderly clients?

• What is the role of the elderly client in the specification process?

• What is the role of care professionals in the specification process?

• How does the interaction between client and professional take place in specification process?

Interviews

Observation

Documents

Effectuation of demand-based care on operational level

• How are choice options provided to elderly clients?

• How is variation achieved in the care and service packages?

• How do you take care of client involvement?

• Which departments and organizations work together for one client, are involved in joint delivery? How does joint delivery take place?

Interviews

Documents

Observation