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Table 2 Summary of the data collection protocol

From: Improving long-term care provision: towards demand-based care by means of modularity

Topic Indicative questions Sources of information
Set-up and organization of components • What care and service parts does your organization offer and how are these organized?
→ Range, types, grouping, arrangement.
• To what extent are care and service components standardized?
→ Possibility for choice, adaptation, fine-tuning
Interviews
Documents
Combining components into packages • How does the need assessment take place?
→ Process, activities involved, aiding devices used, people/departments involved
• How is the care and service package subsequently configured?
→ Process, activities involved, aiding devices used, people/departments involved
• How do you achieve or ensure unity within one package?
→ Among components, among people/departments involved
Interviews
Documents
Observation
Role of people • How do you deal with differences among elderly clients?
• How do you deal with different types of elderly client demands?
• How do you deal with changes in elderly client demands over time?
• What causes similarities and differences in packages among elderly clients?
• What is the role of the elderly client in the specification process?
• What is the role of care professionals in the specification process?
• How does the interaction between client and professional take place in specification process?
Interviews
Observation
Documents
Effectuation of demand-based care on operational level • How are choice options provided to elderly clients?
• How is variation achieved in the care and service packages?
• How do you take care of client involvement?
• Which departments and organizations work together for one client, are involved in joint delivery? How does joint delivery take place?
Interviews
Documents
Observation