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Table 2 Benchmarking process employed per multiple case study

From: International benchmarking of specialty hospitals. A series of case studies on comprehensive cancer centres

Benchmark activity

Spendolini

Case 1: CCC

Case 2: CDU

Case 3: Radiotherapy

1. Determine what to benchmark

+

+

+

+

2. Form a benchmarking team

+

+

+

+

3. Choose benchmarking partners

+

+

+

+

4. Define and verify the main characteristics of the partners

-

-

+

+

5. Identify stakeholders

-

-

-

+

6. Construct a framework to structure the indicators

-

+

+

+

7. Develop relevant and comparable indicators

-

+

+

+

8. Stakeholders select indicators

-

+

+

+

9. Measure the set of performance indicators

-

+

+

+

10. Analyse performance differences

+

+

+

+

11. Take action: results were presented in a report and recommendations were given

+

+

-

+

12. Develop improvement plans

-

-

+

-

13. Implement the improvement plans

-

-

+

-

14. Evaluation of the implementation

-

-

+

-

  1. + = used in benchmarking case study
  2. - = not used in benchmarking case study