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Table 6 Areas for improvement according to service providers' perceptions

From: Reorganizing pediatric rehabilitation services to improve accessibility: do we sacrifice quality?

Items identified as areas for improvement (scored ≤ 4 by > 33% of respondents) % of scores ≤ 4 for the total sample (3 years) Identified in 2007 Identified in 2008 Identified in 2009
Showing Interpersonal Sensitivity
(4/10 items identified at least once as areas for improvement in this domain)
Q12. Help each family to secure a stable relationship with at least one service provider who works with the child and parents over a long period of time? 57.8%
Q11. Let parents choose when to receive information and the type of information they wanted? 50.4%
Q9. Anticipate parents' concerns by offering information even before they ask? 46.1%
Q8. Discuss/explore each family's feelings about having a child with special needs (e.g. their worries about their child's health or function)? 45.0%
Providing general information
(5/5 items identified at least once as areas for improvement in this domain)
Q26. Provide opportunities for the entire family, including siblings, to obtain information? 76.8%
Q23. Promote family-to-family "connections" for social, informational or shared experiences? 75.0%  
Q25. Provide advice on how to get information or to contact other parents (e.g., through a community's resource library, support groups, or the internet)? 62.2%
Q27. Have general information available about different concerns (e.g., financial costs or assistance, genetic counseling, respite care, dating and sexuality)? 61.3%
Q24. Provide support to help families cope with the impact of their child's chronic condition (e.g., informing parents of assistance programmes, or counseling how to work with other service providers)? 44.8%  
Communicating Specific Information About The Child
(2/3 items identified at least once as areas for improvement in this domain)
Q15. Provide parents with written information about their child's condition, progress, or treatment? 44.0%
Q16. Tell parents details about their child's services, such as the types, reasons for, and durations of treatment/management? 17.5%   
Treating People Respectfully
(0/9 Items identified as areas for improvement in this domain)