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Table 5 Areas for improvement according to families' perceptions

From: Reorganizing pediatric rehabilitation services to improve accessibility: do we sacrifice quality?

Items identified as areas for improvement (scored ≤ 4 by > 33% of respondents) % of scores ≤ 4 for the total sample (3 years) Identified in 2007 Identified in 2008 Identified in 2009
Providing General Information
(8/9 items identified at least once as areas for improvement in this domain)
Q54. Provide advice on how to get information or to contact other parents (e.g., parent resource library at the centre)? 50.6%
Q49. Promote family-to-family gatherings for social, informational or shared experiences? 50.0%
Q50. Provide opportunities for special guests to speak to parents on topics of interest, if requested? 50.0%
Q46. Have information available to you in various forms, such as a booklet, kit, video, etc.? 44.4%
Q55. Provide opportunities for the entire family to obtain information? 39.4%  
Q56. Have general information available about different concerns (e.g., financial costs or assistance)? 38.4%  
Q48. Give you information about the types of services offered at the centre or in your community? (32.1%)   
Q.51. Provide support to help cope with the
impact of childhood disability (e.g., by
advocating on your behalf or informing
you of assistance programs)?
(31.3%)   
Providing specific information about the child
(1/5 items identified at least once as areas for improvement in this domain)
Q52. Notify you about the reasons for upcoming case conferences, meetings, etc. about your child? 38.5%
Enabling and partnership
(0/16 items identified as areas for improvement in this domain)
Co-ordinated and comprehensive care
(0/17 items identified at least once as areas for improvement in this domain)
Respectful and supportive care
(0/9 items identified at least once as areas for improvement in this domain)