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Table 4 Internal consistency reliability and satisfaction scores

From: Development and preliminary validation of a questionnaire to measure satisfaction with home care in Greece: an exploratory factor analysis of polychoric correlations

Item Scale/Item Description Cronbach's Alpha Coefficient Mean Satisfaction Median Satisfaction
  SOCIO-ECONOMIC CHANGE 0.835† (0.859)‡   3.89 4.00
2 Encouragement in taking initiatives   0.813§ 3.75 4.00
4 Improvement in financial condition due to the provided services   0.767 3.86 4.00
10 Improvement in social functioning via companionship   0.788 3.83 4.00
24 Services provided save money by not hiring a housewife or a nurse   0.795 4.11 4.00
  STAFF SKILLS & ATTITUDES 0.865 (0.894)   4.25 4.40
3 Staff disparages enrollee due to his/her personal problems   0.838 4.49 5.00
5 Staff is in a hurry to leave the house   0.834 4.10 4.00
23 Staff avoids answering questions that concern the enrollee   0.834 4.18 4.00
28 Staff causes tensions with enrollee without a reason   0.840 4.44 5.00
29 Staff knows how to serve the enrollee properly   0.835 4.04 4.00
  SERVICE APPROPRIATENESS 0.756 (0.777)   4.24 4.50
15 Staff forces enrollee to do things he/she dislikes   - 4.23 5.00
20 Enrollee trusts staff for providing services   - 4.25 4.00
  SERVICE PLANNING 0.520 (0.545)   2.98 3.00
11 Inadequate frequency of visits   - 2.70 3.00
30 Suitability of scheduled days and hours of visits   - 3.26 3.00
  OVERALL SATISFACTION 0.630 (0.728)   3.99 4.00
32 Expectations from the program were higher than actual services provided   - 3.56 4.00
33 Enrollee would recommend the program to others   - 4.41 5.00
  1. † Summated scale's Cronbach coefficient.
  2. ‡ Ordinal standardised item Cronbach alpha.
  3. § Cronbach coefficient with specific item excluded from calculation.
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