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Table 1 Description of items measuring satisfaction with home care

From: Development and preliminary validation of a questionnaire to measure satisfaction with home care in Greece: an exploratory factor analysis of polychoric correlations

Item Description Mean Median Skewness Statistic Standard Error
1 Help of staff in overcoming personal problems of the enrollee 4.16 4.00 -1.645 0.172
2 Encouragement in taking initiatives 3.75 4.00 -0.792 0.172
3 Staff disparages enrollee due to his/her personal problems 4.49 5.00 -2.285 0.172
4 Improvement in financial condition due to the provided services 3.86 4.00 -0.803 0.172
5 Staff is in a hurry to leave the house 4.10 4.00 -1.341 0.172
6 Staff informs caregivers (family, relatives) in urgent situations 3.75 4.00 -0.619 0.172
7 Staff is sensitive to issues related to the elderly or disabled 4.14 4.00 -1.410 0.172
8 Staff arrives late at its appointments 3.87 4.00 -0.985 0.172
9 Staff informs enrollee if it is going to arrive late 4.39 5.00 -1.898 0.172
10 Improvement in social functioning via companionship 3.83 4.00 -0.619 0.172
11 Inadequate frequency of visits 2.70 3.00 0.200 0.172
12 Enrollees feel more safe and secure 4.07 4.00 -1.237 0.172
13 Staff inadequately meets certain needs of the enrollee 3.68 4.00 -0.560 0.172
14 Enrollee not obliged to ask for help of others 3.99 4.00 -1.053 0.172
15 Staff forces enrollee to do things he/she dislikes 4.23 5.00 -1.417 0.172
16 Availability of staff to listen to what the enrollee has to say by phone 3.85 4.00 -0.721 0.172
17 Enrollee avoids discussing personal issues with staff due to a lack of trust 4.23 5.00 -1.539 0.172
18 Staff takes into account enrollee's views while making decisions concerning him 3.98 4.00 -1.106 0.172
19 The program's services are of little value to the enrollee 4.14 4.00 -1.469 0.172
20 Enrollee trusts staff for providing services 4.25 4.00 -1.610 0.172
21 Staff refuses to provide some services that it should 4.24 4.00 -1.713 0.172
22 Enrolment in the program was fast 4.28 5.00 -1.528 0.172
23 Staff avoids answering questions that concern the enrollee 4.18 4.00 -1.356 0.172
24 Services provided save money by not hiring a housewife or a nurse 4.11 4.00 -1.356 0.172
25 Feeling that staff will always be available if needed by enrollee 4.09 4.00 -1.181 0.172
26 Changes are made regarding the program without asking the enrollee 4.01 4.00 -0.995 0.172
27 Staff is careful while providing services (e.g. brings back receipts from shopping) 4.23 4.00 -1.290 0.172
28 Staff causes tensions with enrollee without a reason 4.44 5.00 -2.003 0.172
29 Staff knows how to serve the enrollee properly 4.04 4.00 -1.003 0.172
30 Suitability of scheduled days and hours of visits 3.26 3.00 -0.060 0.172
31 Staff listens carefully to what the enrollee has to say 4.33 4.00 -1.610 0.172
32 Expectations from the program were higher than actual services provided 3.56 4.00 -0.585 0.172
33 Enrollee would recommend the program to others 4.41 5.00 -1.731 0.172
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