Table 1 Description of items measuring satisfaction with home care
Item | Description | Mean | Median | Skewness Statistic | Standard Error |
|---|---|---|---|---|---|
1 | Help of staff in overcoming personal problems of the enrollee | 4.16 | 4.00 | -1.645 | 0.172 |
2 | Encouragement in taking initiatives | 3.75 | 4.00 | -0.792 | 0.172 |
3 | Staff disparages enrollee due to his/her personal problems | 4.49 | 5.00 | -2.285 | 0.172 |
4 | Improvement in financial condition due to the provided services | 3.86 | 4.00 | -0.803 | 0.172 |
5 | Staff is in a hurry to leave the house | 4.10 | 4.00 | -1.341 | 0.172 |
6 | Staff informs caregivers (family, relatives) in urgent situations | 3.75 | 4.00 | -0.619 | 0.172 |
7 | Staff is sensitive to issues related to the elderly or disabled | 4.14 | 4.00 | -1.410 | 0.172 |
8 | Staff arrives late at its appointments | 3.87 | 4.00 | -0.985 | 0.172 |
9 | Staff informs enrollee if it is going to arrive late | 4.39 | 5.00 | -1.898 | 0.172 |
10 | Improvement in social functioning via companionship | 3.83 | 4.00 | -0.619 | 0.172 |
11 | Inadequate frequency of visits | 2.70 | 3.00 | 0.200 | 0.172 |
12 | Enrollees feel more safe and secure | 4.07 | 4.00 | -1.237 | 0.172 |
13 | Staff inadequately meets certain needs of the enrollee | 3.68 | 4.00 | -0.560 | 0.172 |
14 | Enrollee not obliged to ask for help of others | 3.99 | 4.00 | -1.053 | 0.172 |
15 | Staff forces enrollee to do things he/she dislikes | 4.23 | 5.00 | -1.417 | 0.172 |
16 | Availability of staff to listen to what the enrollee has to say by phone | 3.85 | 4.00 | -0.721 | 0.172 |
17 | Enrollee avoids discussing personal issues with staff due to a lack of trust | 4.23 | 5.00 | -1.539 | 0.172 |
18 | Staff takes into account enrollee's views while making decisions concerning him | 3.98 | 4.00 | -1.106 | 0.172 |
19 | The program's services are of little value to the enrollee | 4.14 | 4.00 | -1.469 | 0.172 |
20 | Enrollee trusts staff for providing services | 4.25 | 4.00 | -1.610 | 0.172 |
21 | Staff refuses to provide some services that it should | 4.24 | 4.00 | -1.713 | 0.172 |
22 | Enrolment in the program was fast | 4.28 | 5.00 | -1.528 | 0.172 |
23 | Staff avoids answering questions that concern the enrollee | 4.18 | 4.00 | -1.356 | 0.172 |
24 | Services provided save money by not hiring a housewife or a nurse | 4.11 | 4.00 | -1.356 | 0.172 |
25 | Feeling that staff will always be available if needed by enrollee | 4.09 | 4.00 | -1.181 | 0.172 |
26 | Changes are made regarding the program without asking the enrollee | 4.01 | 4.00 | -0.995 | 0.172 |
27 | Staff is careful while providing services (e.g. brings back receipts from shopping) | 4.23 | 4.00 | -1.290 | 0.172 |
28 | Staff causes tensions with enrollee without a reason | 4.44 | 5.00 | -2.003 | 0.172 |
29 | Staff knows how to serve the enrollee properly | 4.04 | 4.00 | -1.003 | 0.172 |
30 | Suitability of scheduled days and hours of visits | 3.26 | 3.00 | -0.060 | 0.172 |
31 | Staff listens carefully to what the enrollee has to say | 4.33 | 4.00 | -1.610 | 0.172 |
32 | Expectations from the program were higher than actual services provided | 3.56 | 4.00 | -0.585 | 0.172 |
33 | Enrollee would recommend the program to others | 4.41 | 5.00 | -1.731 | 0.172 |