Table 3 Multivariable binominal logistic regression model of factors associated with low quality of care ratings by health service users

Sex

Female

0.93 (0.66 - 1.31)

1.13 (0.83 - 1.53)

1.07 (0.65 - 1.76)

Age

0-5

1.48 (0.61 - 3.58)

1.07 (0.28 - 4.16)

0.41 (0.09 - 1.78)

6-17

1.69 (0.93 - 3.04)

1.48 (0.94 - 2.32)

1.49 (0.64 - 3.46)

18 -35

1.70 (0.93 - 3.11)

1.23 (0.77 - 1.99)

3.09 (1.21 - 7.84)

36-47

1.61 (0.91 - 2.84)

1.34 (0.86 - 2.08)

1.13 (0.51 - 2.47)

48-59

1.22 (0.62 - 2.42)

1.18 (0.79 - 1.77)

1.63 (0.81 - 3.28)

Schooling

None

1.36 (0.70 - 2.64)

0.74 (0.44 - 1.25)

4.21 (1.90 - 9.30)**

Elementary

1.05 (0.63 - 1.75)

0.79 (0.55 - 1.13)

2.88 (1.45 - 5.73)**

Secondary or higher

1.0

Socioeconomic status

0

2.34 (0.71 - 7.65)

1.48 (0.89 - 2.45)

0.72 (0.28 - 1.83)

1

1.36 (0.41 - 4.51)

1.22 (0.74 - 2.01)

0.91 (0.35 - 2.35)

2

2.58 (0.79 - 8.35)

1.56 (1.01 - 2.42)*

0.58 (0.22 - 1.50)

3

1.0

Health status at the time of the survey

Bad

1.85 (1.04 - 3.29)*

1.59 (1.03 - 2.46)*

2.66 (1.17 - 6.06)*

Regular

1.75 (1.20 - 2.56)**

1.42 (1.02 - 1.99)*

1.76 (1.01 - 3.07)*

Good

1.0

Reason for health service use

Acute care

1.36 (0.66 - 2.79)

1.74 (1.05 - 2.89)*

1.38 (0.48 - 3.98)

Chronic care

1.17 (0.53 - 2.56)

1.39 (0.84 - 2.30)

0.83 (0.28 - 2.51)

Preventative services

1.0

No improvement in health status after consultation

2.14 (1.47 - 3.12)**

2.93 (2.17 - 3.95)**

5.64 (3.19 - 9.97)*

Waiting times (minutes)

<15

1.0

15-60

1.96 (1.20 - 3.21)**

2.11 (1.33 - 3.34)**

1.24 (0.70 - 2.18)

>60

3.29 (2.04 - 5.30)**

4.10 (2.53 - 6.63)**

1.41 (0.58 - 3.41)

Consultation length

<15

1.0

15-20

1.98 (1.34 - 2.93)

1.71 (1.21 - 2.41)*

2.65 (1.50 - 4.71)**

>20

1.40 (0.89 - 2.20)**

1.14 (0.74 - 1.76)**

0.77 (0.42 - 1.41)**

Payment for consultation (Yes)

1.31 (0.91 - 1.88)

1.25 (0.57 - 2.71)

1.43 (0.73 - 2.79)

Prescription filling (No)

2.04 (1.45 - 2.88)*

1.26 (0.80 - 1.98)

0.66 (0.40 - 1.08)