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Table 3 Problem scores by factors of the Picker questionnaire for accredited and non-accredited hospitals, data from 25 hospitals, STD = standard deviation

From: Challenging the holy grail of hospital accreditation: A cross sectional study of inpatient satisfaction in the field of cardiology

  accredited non-accredited p
Picker factors n Mean (STD) n Mean (STD) Valueu
Physician-patient relation 1825 18.09 (27.57) 1196 17.11 (26.40) 0.538
Nurse-patient relation 1825 14.85 (25.56) 1199 15.19 (25.12) 0.341
Treatment success 1791 17.52 (30.60) 1182 18.63 (31.10) 0.232
Quality of accomodation 1749 26.30 (36.24) 1156 24.22 (35.32) 0.122
Quality of catering 1754 15.04 (25.52) 1150 16.30 (26.14) 0.136
Admission procedure 1781 22.94 (37.14) 1176 25.13 (39.14) 0.232
Discharge procedure 1647 51.08 (42.44) 1067 51.55 (42.19) 0.797
Perceived cleanliness 1780 11.46 (29.39) 1160 11.38 (29.08) 0.940
Inclusion of relatives/friends 1101 30.61 (40.10) 757 32.03 (41.08) 0.527
Room atmosphere 1290 24.57 (36.44) 863 20.95 (33.58) 0.055
  1. uMann Whitney U test