Table 2 Patients’ average satisfaction ratings for the services provided by pharmacists (N = 938)
No. | Item | Mean | SD |
|---|---|---|---|
Interpersonal Relationship | |||
1 | The pharmacist’s interest in your health | 4.35 | 0.83 |
2 | The pharmacist’s professional relationship with patient | 4.22 | 0.86 |
3 | The courtesy and respect shown to you by the pharmacy staff | 4.42 | 0.78 |
4 | The advice you get from the pharmacist about problems that might occur with your medication | 4.08 | 0.96 |
5 | The help you received from the pharmacist to avoid unnecessary costs related to your prescriptions | 4.02 | 1.04 |
6 | The amount of time the pharmacist spends with you | 3.86 | 1.02 |
7 | The pharmacist’s instructions on how to take your medication | 4.20 | 0.93 |
8 | The professionalism of all the pharmacy staff | 4.30 | 0.82 |
9 | The way the pharmacist answers your questions | 4.27 | 0.88 |
Managing therapy | |||
10 | The availability of the pharmacist to answer your questions | 4.21 | 0.86 |
11 | The way the pharmacist helps you in managing your medications | 4.11 | 0.86 |
12 | How frequently the pharmacist checks in with you about how well your medications are working | 3.89 | 1.06 |
13 | The pharmacist’s efforts in helping you improve your health | 3.92 | 1.01 |
14 | The information the pharmacist gives you about the proper storage of your medication | 4.01 | 1.00 |
15 | The help you get from your pharmacist when you have a health problem related to your medication | 4.02 | 0.94 |
16 | The written information the pharmacist provides to you about drug therapy and/or diseases | 4.04 | 0.96 |
17 | The information the pharmacist gives you about the results you can expect from your drug therapy | 3.89 | 1.02 |
18 | The pharmacist’s help when a medication doesn’t have the expected effect | 3.86 | 0.99 |
19 | How the pharmacist uses information about previous conditions/drugs when assessing drug therapy | 3.94 | 0.99 |
20 | The help received from the pharmacy staff with the administrative arrangements necessary to get therapy | 4.01 | 0.93 |
21 | The way your pharmacist works together with you to plan what should be done to achieve good results from your medications | 3.96 | 0.98 |
22 | The way your pharmacist works together with your doctor to make sure your medications are the best for you. | 3.97 | 1.01 |
23 | The responsibility that the pharmacist assumes for your drug therapy | 4.00 | 0.96 |
General Satisfaction | |||
24 | The privacy of conversations with the pharmacist | 3.86 | 1.09 |
25 | The amount of time it takes to get a prescription filled at your pharmacy | ||
26 | The professional appearance of the pharmacy | 4.39 | 0.79 |
27 | Pharmacy’s services overall | 4.21 | 0.90 |