Service Quality Dimensions | Hypertension SQ score* | T2DM SQ score* | Hypertension & T2DM SQ score* | P-Value** | |||
---|---|---|---|---|---|---|---|
Mean (SD) | Mean (SD) | Mean (SD) | |||||
Choice of care provider | 75.71 | 32.3 | 72.99 | 34.45 | 76.56 | 31.34 | 0.559 |
Communication | 88.11 | 20.59 | 85.98 | 22.24 | 87.17 | 19.68 | 0.637 |
Autonomy | 86.97 | 19.22 | 89.86 | 16.17 | 89.17 | 17.03 | 0.273 |
Availability of support group | 60.72 | 33.04 | 60.77 | 32.21 | 58.33 | 32.07 | 0.690 |
Continuity of care | 84.46 | 24.57 | 89.42 | 22.13 | 84.91 | 24.97 | 0.109 |
Basic amenities | 91.69 | 16.87 | 89.62 | 18.26 | 88.8 | 19.17 | 0.284 |
Dignity | 92.79 | 16.91 | 92.1 | 15.1 | 93.76 | 13.87 | 0.563 |
Timeliness | 79.51 | 23.91 | 76.14 | 25.4 | 78.99 | 21.77 | 0.364 |
Safety | 84.66 | 29.01 | 88.29 | 24.34 | 82.47 | 29.27 | 0.128 |
Prevention | 70.8 | 38.98 | 76.71 | 34.82 | 70.46 | 36.45 | 0.204 |
Accessibility | 78.91 | 26.61 | 77.07 | 26.86 | 72.64 | 29.39 | 0.070 |
Confidentiality | 94.54 | 15.19 | 94.82 | 14.95 | 92.9 | 18.81 | 0.465 |
Diet | 63 | 37.73 | 64.3 | 38.09 | 65.5 | 39.23 | 0.828 |
Total SQ score | 82.37 | 12.19 | 82.48 | 12.45 | 81.69 | 11.75 | 0.780 |