WHO Dimension | Negative outcomes | Positive outcomes |
---|---|---|
Effectiveness | •Less care provided to patients | •More care provided to patients •Better understanding of colleagues’ expertise •Continuity in care provision |
Efficiency | •Overuse, underuse, misuse •Waste in workflows | •Financially advantageous reimbursements •Faster information exchange |
Accessibility | n/a | n/a |
Patient-centeredness | •Less family member involvement •Less focus on patient instead of administrative considerations | •More focus on patient instead of administrative considerations •Holistic view of the patient |
Equity | n/a | n/a |
Safety | •Revolving door effect •Increased likelihood of adverse events or medical mistakes | •Decreased likelihood of adverse events or medical mistakes •Improved transparency |
Satisfaction | •Frustration among staff | •Appreciation by staff •Appreciation by patients |