Quality dimension/sub-tool | Verification criteria and maximum number of points |
---|---|
1. Infrastructure and equipment of the health facility | 41 indicators, 117 points |
2. Job expectations | 17 indicators, 34 points* |
3. Knowledge, skills and ethics | 124 indicators, 477 points** |
4. Health facility management and administration | 33 indicators, 217 points |
5. Staff motivation | 23 indicators, 66 points* |
6. Clients’ satisfaction | 6 indicators, 24 points* |
 | TOTAL: 935 points |