Table 1 PCMH Model and Attribute Definitions

Received comprehensive care

USC usually asked about medications and treatments prescribed by other doctors [26, 27, 29]

Yes

USC provided care for new health problems [26–28]

Yes

USC provided preventive healthcare [26–28]

Yes

USC provided referrals to other health professionals [26–28]

Yes

USC provided care for ongoing health problems [26, 27]

Yes

Participant received comprehensive care [26]

Yes to all five questions

Received patient-centered care

USC showed respect for the medical, traditional, and alternative treatments with which participant is happy [26]

Usually, always

USC asked participant to help decide treatment when there was a choice of treatments [26–29]

Usually, always

USC presented and explained all healthcare options to participant [26]

Yes

Participant received patient-centered care [26]

Usually, always, or yes to all three questions

Received accessible care

It was not difficult to get to USC’s location

Not too difficult, not at all difficult

It was not difficult to contact USC over the phone about a health problem during regular office hours [26, 27, 29]

Not too difficult, not at all difficult

USC offered night and weekend office hours [26–29]

Yes

USC spoke the participant’s preferred language or provided translation services [26]

Yes

Participant received accessible care

Not too difficult, not at all difficult, or yes to all four questions

Received care consistent with the PCMH

Participant had a USC other than an ER that provided comprehensive, patient-centered, and accessible care [26, 28, 29]

Allowable responses for all attributes