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Context, mechanisms and outcomes of integrated care for diabetes mellitus type 2: a systematic review

BMC Health Services Research volume 16, Article number: 18 (2015) Cite this article

Abstract

Background

Integrated care interventions for chronic conditions can lead to improved outcomes, but it is not clear when and why this is the case. This study aims to answer the following two research questions: First, what are the context, mechanisms and outcomes of integrated care for people with type 2 diabetes? Second, what are the relationships between context, mechanisms and outcomes of integrated care for people with type 2 diabetes?

Methods

A systematic literature search was conducted for the period 2003–2013 in Cochrane and PubMed. Articles were included when they focussed on integrated care and type 2 diabetes, and concerned empirical research analysing the implementation of an intervention. Data extraction was performed using a common data extraction table. The quality of the studies was assessed with the Mixed Methods Appraisal Tool. The CMO model (context + mechanism = outcome) was used to study the relationship between context factors (described by the barriers and facilitators encountered in the implementation process and categorised at the six levels of the Implementation Model), mechanisms (defined as intervention types and described by their number of Chronic Care Model (sub-)components) and outcomes (the intentional and unintentional effects triggered by mechanism and context).

Results

Thirty-two studies met the inclusion criteria. Most reported barriers to the implementation process were found at the organisational context level and most facilitators at the social context level. Due to the low number of articles reporting comparable quantitative outcome measures or in-depth qualitative information, it was not possible to make statements about the relationship between context, mechanisms and outcomes.

Conclusions

Efficient resource allocation should entail increased investments at the organisational context level where most barriers are expected to occur. It is likely that investments at the social context level will also help to decrease the development of barriers at the organisational context level, especially by increasing staff involvement and satisfaction. If future research is to adequately inform practice and policy regarding the impact of these efforts on health outcomes, focus on the actual relationships between context, mechanisms and outcomes should be actively incorporated into study designs.

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Background

With health systems facing the burden of an ageing society, finding sustainable solutions for the increasing number of people with chronic conditions has become an urgent task for health practitioners and policymakers around the globe. Integrated care has been suggested as one of the solutions. The World Health Organization has described integrated care as “the management and delivery of health services such that people receive a continuum of health promotion, health protection and disease prevention services, as well as diagnosis, treatment, long-term care, rehabilitation, and palliative care services through the different levels and sites of care within the health system and according to their needs” [1].

While previous research has shown that integrated care initiatives can lead to improved outcomes for chronic conditions [2–5], this is not always the case and it is often not clear when or why certain interventions are effective [6, 7]. However, not knowing which intervention types or settings are conducive to successful implementation makes it difficult to adequately inform policymakers and practitioners regarding their choices for efficient allocation of scarce health resources.

As a solution to this, researchers have called for an increased focus on examining the implementation process of integrated care interventions and its relationship to the outcomes achieved, instead of a narrow focus on outcomes only [8–10]. It is assumed that integrated care is a form of social change, for whose evaluation the “context + mechanism = outcome model” (CMO model) has been suggested [11]. The CMO model proposes that interventions only have successful outcomes when they introduce appropriate mechanisms in the appropriate social and cultural contexts.

This study builds on a previous systematic literature review using the same search, which reported on the different types of integrated care interventions for type 2 diabetes, the outcomes achieved and the relationship between intervention type and outcomes [12]. For the purpose of this review, the concept of integrated care was linked to the Chronic Care Model (CCM), which postulates that improving integrated chronic care requires changes in four components: self-management support, delivery system design, decision support and clinical information system [13]. Intervention type was then defined as the number of CCM components included in the intervention as well as the number of sub-components as defined by a detailed operationalisation of the four CCM components (see Table 1).

Table 1 Operationalisation of the four CCM components adapted from Busetto et al. 2014
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The review found that most interventions included all CCM components as well as a variety of sub-components. Moreover, most studies reported positive patient, process and health service utilisation measures. The information on costs was limited and inconsistent. Because of the low number of articles reporting effects on comparable outcome measures, no statements could be made regarding the association between intervention type and outcomes. The authors concluded that future research should focus on gaining insights into the relationships between intervention type and outcomes as well as the context factors influencing these relationships.

Based on these results, the objective of the present study is to provide a systematic overview of the contexts in which integrated care for type 2 diabetes was implemented and to provide insights into the relationship between mechanisms, contexts and outcomes. Therefore, the review aims to answer the following two research questions:

  1. 1.

    What are the contexts, mechanisms and outcomes of integrated care for people with type 2 diabetes?

  2. 2.

    What are the relationships between context, mechanisms and outcomes of integrated care for people with type 2 diabetes?

This study is part of Project INTEGRATE, which aims to investigate the leadership, management and delivery of integrated care to help European health care systems responding to the challenges of an ageing population and the increasing number of people living with chronic conditions.

Methods

The methods of this literature review have been described in detail in a study protocol [14].

Concepts and definitions

In line with previous research, interventions were identified as integrated care interventions when they included two or more of the four core CCM components [2, 3, 5, 15]. The four CCM components were further operationalised into four sets of sub-components (Table 1). The CMO model was used to study implementation by distinguishing between mechanism, context and outcomes [11, 16, 17]. We operationalised the concepts as follows: “Mechanism” is understood to mean the different types of integrated care, defined by the number of CCM components and sub-components they target. “Context” is defined as the setting in which the mechanisms are brought into practice. This setting can be described using the Implementation Model (IM) by Grol and Wensing, which specifies six levels of health care at which barriers and facilitators to change can occur: innovation (advantages in practice, feasibility, credibility, accessibility, attractiveness), individual professional (awareness, knowledge, attitude, motivation to change, behavioural routines), patient (knowledge, skills, attitude, compliance), social context (opinion of colleagues, culture of the network, collaboration, leadership), organisational context (organisation of care processes, staff, capacities, resources, structures) and economic and political context (financial arrangements, regulations, policies) [18]. We describe the context by detailing the barriers and facilitators to change that occur at the six levels of the IM [18]. By “outcomes” we mean the intentional and unintentional effects triggered by mechanism and context.

Literature search and study selection

The Cochrane and PubMed databases were searched for the period 2003–2013 using the following four groups of search terms: 1. health condition; 2. intervention type; 3. CCM components; and 4. implementation. Table 2 shows the complete search terms and search string.

Table 2 Search terms and search string
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Between September 2013 and January 2014 articles were selected in three rounds based on their title, abstract and full text version. Articles were assessed independently and results were discussed in pairs (LB and KL; LB and AE) until consensus was reached.

To ensure a homogenous selection procedure, all researchers were required to use a checklist specifying in- and exclusion criteria. Articles were included when they were published between 2003 and 2013, concerned integrated care, focussed on type 2 diabetes, and concerned empirical research analysing the implementation of an intervention. They were excluded when written in a language other than English, German, Dutch, Spanish or Swedish (i.e. other than Project INTEGRATE languages), targeted populations consisting exclusively of children, adolescents, prisoners or homeless persons (i.e. populations different from Project INTEGRATE target populations), or when they did not concern empirical research. Systematic reviews and meta-analyses were excluded as well because they generally base their findings on interventions that would not necessarily all fit our definition of integrated care. For the first research question, studies had to report barriers or facilitators encountered in the implementation of the integrated care interventions. For the second research question, studies had to report barriers or facilitators as well as outcomes of the intervention.

Data extraction and quality assessment

Data extraction was performed between September 2013 and January 2014 by LB, KL and AE using a common data extraction table specifying the following information: author, publication year, title, data collection methods, type of data, data collection setting, follow-up period, population, participants, researcher’s influence, data analysis, research questions and/or article objective, study limitations, intervention name, purpose, CCM sub-components, barriers, facilitators and outcomes [14, 19]. For each included study, the data extraction table was completed by two researchers independently and results were discussed in pairs until consensus was reached (LB and KL; LB and AE).

The Mixed Methods Appraisal Tool (MMAT), which is a unified quality assessment tool for the appraisal of qualitative, quantitative and mixed methods studies, was used to assess the methodological quality of the papers, [19, 20]. Despite its relative novelty, the MMAT has been used as a comprehensive quality assessment tool in various systematic reviews in the health sciences [21–23]. Its criteria can be fulfilled, unfulfilled or unmentioned. For each study, two researchers performed the appraisal independently and results were discussed in pairs (LB and KL; LB and AE).

Data analysis

Barriers and facilitators were analysed based on the IM [18]. Moreover, we examined the relationships between mechanisms and context; context and outcomes; and context, mechanism and outcomes. Mechanisms were operationalised as the intervention’s number of CCM components (2, 3 or 4) and the number of CCM sub-components (1–5, 6–10, 11–15 or 16–20). Context was operationalised as the number of barriers/facilitators encountered (0–2, 3–5, 6–8 or 9–11) and the number of IM levels at which barriers/facilitators were encountered (0, 1–3 or 4–6). Outcomes included patient measure (glycaemic control, blood pressure, cholesterol), process measures (measurements of glycaemic control, blood pressure, cholesterol, foot examinations, eye examinations) and health service utilisation, which could be worsened, neutral or improved. In line with previous reviews on the effectiveness of integrated care interventions, we decided not to use pooled analyses given the large differences between the included studies regarding interventions, settings and patient populations [7, 24].

We created cross tables and performed chi-square tests to test for statistically significant relationships between the above variables. For all but three chi-square tests, the assumption that all expected cell values E must be equal to or higher than one was not fulfilled. For those three tests that did fulfil the assumptions (patient outcomes for cholesterol by number of barriers; patient outcomes for glycaemic control by number of implementation levels at which barriers were reported; and patient outcomes for cholesterol by number of implementation levels at which barriers were reported), the outcome of the chi-square test was not significant. Consequently, we opted for a more qualitative approach and examined what the studies themselves specified in terms of information on the relationships between context, mechanism and outcomes.

Results

Figure 1 depicts a flow chart portraying the selection process.

Fig. 1
figure 1

Flowchart portraying the literature review selection process. No type 2 diabetes: Article does not focus on diabetes or focusses only on type 1 diabetes. Type 2 diabetes + condition: Articles focusses on diabetes and one or more other conditions and results are not reported separately for diabetes. No integrated care: The article does not focus on integrated care as defined by targeting two or more chronic care model components. No intervention: The article does not focus on the implementation of an (integrated care) intervention. Publication type: The publication type of the article concerns a review or meta-analysis or does not concern empirical research. Population: The article targets a population consisting exclusively of children, adolescents, prisoners or homeless persons. Other: Reasons for exclusion other than the above. RO: Research objective

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The final selection consisted of 32 studies for research objective one (to provide a systematic overview of the contexts in which integrated care for type 2 diabetes was implemented) and 30 for research objective two (to provide insights into the relationship between mechanisms, contexts and outcomes). See Additional file 1: Table S1 for an overview of the study objective, follow-up period, setting, population, and outcomes of the included studies. Generally, studies assessed the impact of integrated care interventions on pre-specified diabetes-related outcome measures or extracted lessons from the implementation process by describing successful interventions, highlighting barriers and facilitators and reporting patient and provider experiences. Follow-up periods ranged between 1 and 96 months (median = 18). A total of 22 studies were conducted in the United States, whereas eight studies were set in the European Union, including Germany, Belgium, the Netherlands and the United Kingdom. Two studies took place elsewhere (Canada and Israel).

Additional file 2: Table S2 shows the intervention types of the included studies. Nineteen studies included all CCM components [25–43], ten studies concerned three components [44–53] and two studies targeted two components [54, 55]. One study used practice implementation of the CCM as the dependent variable without reporting specific sub-components (indicated as empty cells in Additional file 2: Table S2) [56].

Quality assessment

Of the 32 articles, ten studies in total fulfilled all quality criteria applicable to their respective study type. Generally, it was difficult to assess whether unmentioned criteria were due to lower methodological quality or concise reporting. The three studies only fulfilling two quality criteria or less are marked with an asterisk (*) in the remainder of the article and no examples from these articles were used.

Context

Tables 3 and 4 present the barriers and facilitators encountered in the included studies, categorised at the six levels of the IM [18].

Table 3 Barriers of the integrated care interventions by Implementation Model levels
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Table 4 Facilitators of the integrated care interventions by Implementation Model levels
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Barriers

A recurring topic at the innovation level was difficulties relating to the database or electronic medical record used for the innovation, either because there was no such health IT in place, because the implementation of the health IT was problematic or because the system did not generate useful outcome data. At the individual professional level, reluctance to discharge patients or share care as well as general low provider engagement were often mentioned. Also, provider incapability or reluctance to use IT systems were often reported. Finally, lack of diabetes- or self-management-related provider expertise was also mentioned as a barrier at the individual professional level. At the patient level, several barriers related to the IT system and patients’ difficulties using the system. Other barriers related to patients’ unwillingness to be discharged, their lack of motivation or knowledge, and their medically, socially or economically complicated backgrounds.

Social context barriers included competing staff priorities, changing the culture at the workplace and suboptimal leadership. Difficult areas such as unsafe neighbourhoods or ethnically diverse settings were also among the social context barriers. Most barriers at the organisational context level related to workflow changes due to the introduction of an innovation, logistical barriers and problems relating to staff turnover or limited staff capacity. Economic- and political-context barriers mostly related to concerns regarding funding and the (financial) sustainability of an innovation, but one barrier also related to legal requirements hindering an innovation.

Facilitators

Facilitators at the innovation level included the use of bilinguals, translations and pictures as well as database availability and certain database features such as generation of useful outcome data. Most individual professional facilitators focussed on guidelines and disease- or self-management-related provider education. Other facilitators related to the providers’ ability to engage with patients, their motivation and the use of reminders. Patient-level facilitators included provision of patient education and peer support.

Several of the social context facilitators related to the involvement of staff in decision-making and planning, the ability to find committed staff and generate staff buy-in, good leadership and intra- as well as inter-practice resource-sharing and cooperation. The practice’s culture and openness to change were also facilitators at the social context level. Organisational context-level facilitators mostly related to multidisciplinary teamwork and workflow changes. Economic and political facilitators reported the low costs of the intervention and the availability of national task profiles.

Context + mechanism = outcome

Even though the literature review identified a substantial evidence base on the separate components of the CMO model, only a very limited number of studies reported the actual relationships between the intervention type implemented, barriers and facilitators encountered and outcomes achieved. Thirteen studies provided information on the impact of the barriers and facilitators on intermediate output variables or other variables, but not on the outcome indicators measured in the respective studies [26, 44–47, 54]. For example, several studies mentioned how a certain facilitator improved communication or office workflow, but not how these in turn led (or did not lead) to improved patient outcome indicators as measured within the scope of the same study.

Eight studies specified the way in which barriers and facilitators encountered affected the outcomes measured. With regard to the effect of facilitators, the study by Borgermans et al. found that interdisciplinary diabetes care teams were associated with significant improvements in HbA1, LDL-cholesterol as well as increased statin and anti-platelet therapy use. According to the authors, these positive results can be explained by the quality task orientation of the team and the fact that there was shared leadership with shared group goals [38]. Gabbay et al. found that nurse case management led to reduced blood pressure mainly because the intervention was multifaceted, consisting of components such as patient education, behavioural goal setting, therapeutic adjustments and close follow-up [33]. Lemay et al. reported that a community health centre collaborative could not have led to increased patient self-management without changing the health centre philosophy towards more patient centredness and empowerment [34]. Rothe et al. attributed the success of the Saxon Diabetes Management Program in improving A1C and blood pressure to timely referral of patients to the specialised diabetes practitioners, and to the enhanced competences of general practitioners. Moreover, they claimed that the collective discussion about quality management data between health care providers from different levels of health care was pivotal for the success of the programme [35]. The low health literacy and culturally sensitive diabetes education programme studied by Swavely et al. led to significant improvements in patient knowledge, self-care behaviour, self-efficacy and A1C, and high patient, provider and staff satisfaction. According to the authors, this could not have been achieved without the creation of a non-intimidating environment [49]. Finally, Yu and Beresford found three critical success factors for their chronic illness model that led to improvements in HbA1C, blood pressure, LDL and urine albumin-to-creatinine ratio, namely leadership commitment to change, increased clinical staff involvement and residents acting as change agents [36].

Two studies reported how barriers inhibited programme success. While the web-based diabetes intervention for physicians studied by Estrada et al. was associated with an increase in A1C and LDL assessments, it did not lead to improvements in A1C control, blood pressure control or LDL control. The authors explained this lack of improvement in patient outcomes by a high attrition rate as well as low provider web engagement [37]. Sanchez found that the implementation of a diabetes self-management education programme in primary care using shared medical appointments did not lead to improvements in A1C, blood pressure and body mass index. The study found that patients without motivation for self-management tended to have a higher A1C level and were less likely to return to a follow-up shared medical appointment [38].

Discussion

This paper has presented a literature review of the context, mechanisms and outcomes of integrated care for type 2 diabetes identified in the international literature. Most reported barriers to the implementation process were related to the organisational context level, including workflow changes due to the introduction of the integrated care initiative and logistical barriers and problems relating to staff turnover or limited staff capacity. Most facilitators to the implementation process were found at the social context level, including involvement of staff in decision-making and planning, the ability to find committed staff and generate staff buy-in, good leadership and intra- and inter-practice resource-sharing and cooperation. It is difficult to say whether these findings are in line with previous reviews of integrated care for type 2 diabetes as these have typically focussed on the effect of the intervention on outcomes, sometimes assessing the relative effectiveness of different intervention components [3, 24, 57–59]. None of these reviews, however, focussed on barriers and facilitators to the implementation process and/or their potential mediating effect on the relationship between interventions and outcomes. A previous review by Renders identified barriers to change in diabetes care, which included a lack of guideline acceptance, a lack of diabetes knowledge, poor staff member cooperation, poor quality care documentation, guideline complexity and a lack of information needed to incorporate these guidelines into practice, non-attendance and poor patient compliance. However, these were barriers identified prior to the implementation of the intervention instead of barriers encountered during the implementation process, as was the focus of the present study.

Our findings regarding the occurrence of most barriers at the organisational context level suggest that if targeted policy programmes and quality improvement strategies are to yield the most significant impact, efficient allocation of health resources should entail more resources allocated to the organisational context to provide additional support in those areas where most obstacles are expected to occur. At the same time, this should not occur at the expense of investments at the social context level because although most facilitators to the implementation process were encountered at this level, investments for sufficient resources are needed to benefit optimally from those factors that help the implementation process to develop relatively smoothly. It is also likely that investments in the social context level to increase staff involvement and satisfaction will decrease the development of barriers at the organisational context level, such as staff turnover and limited staff capacity.

Our ability to make statements about the relationships between context, mechanisms and outcomes was severely impeded by the low number of articles reporting comparable quantitative outcome data as well as the small amount of articles reporting in-depth qualitative information on the relationships between context, mechanisms and outcomes. Only eight studies qualitatively described the interplay between context, mechanisms and outcomes, but due to the lack of previous reviews focussing on barriers and facilitators to the implementation process, we cannot say how these findings relate to previous research on integrated care for type 2 diabetes.

There are several limitations associated with this study that should be taken into consideration. First, there are various definitions and conceptualisations of integrated care and the decision to link integrated care to the CCM is therefore not undisputed. However, for the specific purpose of this review, an operational definition was needed that could be applied structurally and uniformly to the identification of integrated care interventions from the literature. As mentioned above, the CCM has been used to this end repeatedly in the literature [2–5, 60]. The question was also posed to an expert committee from Project INTEGRATE, but its members could not provide a feasible alternative operational definition and eventually consensus was reached for our approach.

The second limitation relates to the quality assessment instrument. The MMAT is a comprehensive quality assessment tool that allows for the simultaneous assessment of qualitative, quantitative and mixed methods studies [19]. However, based on the MMAT it was often not possible to determine whether unfulfilled or unmentioned criteria were a sign of substandard methodology or concise reporting. Fortunately, the information reported by the three studies with only two fulfilled criteria or less did not differ from the information reported by the other articles. Therefore, it is unlikely that the inclusion of these studies biased the findings of this paper.

The third limitation concerns the data extraction for the barriers and facilitators. The authors chose to only include information on those barriers and facilitators that were explicitly identified as such by the authors of the included studies. Of course, different authors may have been more or less exhaustive in explaining the reasons for the success or failure of their interventions and our findings may be biased accordingly. Nevertheless, most authors did encounter barriers and facilitators and chose to report those most pertinent to their findings. Therefore, the choice was made to consider the studies’ authors as experts of their own study and to follow their observations as the most reliable source of information on barriers and facilitators.

The strength of this article lies in its embeddedness in three robust and widely used theoretical models. The CMO made it possible to look at the context, mechanisms and outcomes of integrated care as separate elements as well as a complex, collective web of interrelationships between the three separate elements. The CCM helped to identify and categorise different types of integrated care interventions despite the lack of a common conceptual definition of integrated care and the use of different operational definitions of integrated care in the included studies. With the IM a diverse array of barriers and facilitators could be categorised and analysed. However, the very low number of articles reporting comparable outcome measures made it difficult to statistically analyse the relationship between context, mechanism and outcomes, and while the qualitative insights provided in the studies are informative, they remain extremely limited. This means that while we do know in which areas most barriers and facilitators can be expected to occur, we do not know their expected impact on health outcomes. Nor do we know whether certain intervention types make it more likely that certain barriers or facilitators will (or will not) be encountered or what their combined effect on outcomes would be. This means that while there is ample separate information on the context, mechanisms and outcomes of integrated care for type 2 diabetes, there is neither enough of the same quantitative information to statistically analyse the relationships between these parts, nor is there enough qualitative information to provide meaningful insights into how the separate parts are linked. Consequently, more CMO-informed focus on the actual relationships between context, mechanisms and outcomes must be actively incorporated into study designs if future research is to adequately inform practitioners and policymakers regarding their choices on efficient resource allocation for integrated care interventions.

Conclusions

This systematic review of the context, mechanisms and outcomes of integrated care interventions for type 2 diabetes found most reported barriers to the implementation process to be related to the organisational context and most facilitators to be related to the social context level. Based on the insights of this review it is suggested that efficient allocation of health resources should entail more resources allocated to the organisational context to provide additional support in those areas where most obstacles are expected to occur. Moreover, it is likely that investments at the social context level, especially to increase staff involvement and satisfaction, will also help to decrease the likelihood of barriers occurring at the organisational context level. Due to the limited number of studies reporting comparable outcomes measures as well as the low number of articles reporting relevant qualitative information, it was not possible to make statements about how the context and mechanisms of the integrated care interventions for type 2 diabetes influenced outcomes achieved. As retrospectively linking the separate elements of the CMO model is therefore not possible, future research should be conducted with the CMO model incorporated into study designs so as to gain insights into the relationships between the context, mechanisms and outcomes of integrated care.

Abbreviations

CCM:

chronic care model

CMO model:

Context + mechanism = outcome model

IM:

implementation model

MMAT:

mixed methods appraisal tool

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Acknowledgements

This study is part of Project INTEGRATE “Benchmarking Integrated Care for better Management of Chronic and Age-related Conditions in Europe”, financed by the European Commission (project reference 305821), studying geriatric conditions, chronic obstructive pulmonary disease, mental health problems and diabetes.

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Authors and Affiliations

  1. Department of TRANZO, Faculty of Social and Behavioural Sciences, Tilburg University, PO Box 90153, 5000 LE, Tilburg, The Netherlands

    Loraine Busetto, Katrien Ger Luijkx & Hubertus Johannes Maria Vrijhoef

  2. Department of Health Services Research, CAPHRI School for Public Health and Primary Care, Maastricht University, P.O. Box 616, 6200 MD, Maastricht, The Netherlands

    Arianne Mathilda Josephus Elissen

  3. Saw Swee Hock School of Public Health, National University of Singapore and National University Health System, Singapore, Singapore

    Hubertus Johannes Maria Vrijhoef

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  1. Loraine Busetto
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  2. Katrien Ger Luijkx
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  3. Arianne Mathilda Josephus Elissen
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  4. Hubertus Johannes Maria Vrijhoef
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Correspondence to Loraine Busetto.

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Competing interests

The authors declare that they have no competing interests.

Authors’ contributions

LB drafted the manuscript and participated in the study design, data selection, data extraction, quality assessment, data analysis and interpretation. KL had a supervisory role, participated in the study design, data selection, data extraction, quality assessment, data analysis, and interpretation, and made substantial revisions to the manuscript. AE participated in the data selection, data extraction, quality assessment and data interpretation and made substantial revisions to the manuscript. HV had a supervisory role, participated in the study design, data analysis and data interpretation, and made substantial revisions to the manuscript. All authors read and approved the final manuscript.

Additional files

Additional file 1:

Study objective, follow-up period, setting, population, and outcomes of the included studies. (DOCX 68 kb)

Additional file 2:

Detailed Chronic Care Model Classification. (DOC 199 kb)

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Busetto, L., Luijkx, K.G., Elissen, A.M.J. et al. Context, mechanisms and outcomes of integrated care for diabetes mellitus type 2: a systematic review. BMC Health Serv Res 16, 18 (2015). https://doi.org/10.1186/s12913-015-1231-3

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Keywords

BMC Health Services Research

ISSN: 1472-6963

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