A critical assessment of the WHO responsiveness tool: lessons from voluntary HIV testing and counselling services in Kenya

Table 3 Proportions reporting good performance* of the responsiveness sub-elements at VCT

*Element*	*Sub-elements*	*Providers %*	*Users %*
Dignity¹	Treated with respect	100	99
	Patients encouraged to discuss concerns freely	98	97
	Patients encouraged to ask question about the disease (prevention treatment and care)	97	91
	Patients privacy during testing and counselling	100	95
	Patients privacy during counselling		86
Autonomy¹	Patients provided with information on prevention and care of HIV	100	95
	Patients consent sought before testing	100	99
	Patient Counselled		98
Confidentiality¹	Confidentiality observed during consultations	100	98
	Confidentiality of information observed	100	-
	Confidentiality of medical records	100	-
Choice of care¹ provider	Choice between health care providers at VCT	50	29
	Choice between VCT	64	64
Quality of basic amenities²	Cleanliness of VCT	97	96
	Furniture availability	89	81
	Maintenance	95	93
	Access to clean water	94	-
	Cleanliness of toilets	91	-
	Testing Kit	100	-
Prompt attention³	Waiting times	83	76

*Good performance: cut-off point in dichotomizing ratings on ¹always and, usually, ²very good and good and ³30 minutes or less.

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