Table 2 Patient satisfaction with CTCA operations and services
Item | VD | SD | N | SS | VS | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Â | N | % | N | % | N | % | N | % | N | % |
Considering everything, how would you rate your overall experience with CTCA? | 7 | 1.3 | 2 | 0.4 | 2 | 0.4 | 35 | 6.5 | 481 | 89.4 |
How satisfied were you with the convenience of your transportation arrangements? | 1 | 0.2 | 7 | 1.3 | 26 | 4.8 | 43 | 8.0 | 415 | 77.1 |
How satisfied were you with the scheduling of your first visit to CTCA? | 8 | 1.5 | 4 | 0.7 | 8 | 1.5 | 42 | 7.8 | 475 | 88.5 |
How satisfied were you with the speed of the registration process? | 3 | 0.6 | 3 | 0.6 | 8 | 1.5 | 40 | 7.4 | 483 | 89.8 |
How satisfied were you with the amount of time you had to wait for appointments? | 5 | 0.9 | 16 | 3.0 | 24 | 4.5 | 13 | 24.5 | 355 | 67.0 |