From: Patient experiences and health system responsiveness in South Africa
 |  | Out-patient experiences | In-patient experiences |  | ||||
---|---|---|---|---|---|---|---|---|
 | Frequency (%) | Factor 1 | Factor 2 | Factor 3 | Factor 1 | Factor 2 | Factor 3 | Factor 4 |
 | Out-patient = OP In-patient = IP | Time/Communication/Autonomy | Dignity/Confidentiality/Basic amenities | Health problem solution | Communication/Autonomy/Confidentiality | Time/dignity | Health problem solution | Basic amenities/ support |
Traveling time to the health care provider | Time OP = 57.9 | .40 | Â | Â | Â | .69 | Â | Â |
Waiting time | IP = 65.6 | .49 | Â | Â | Â | .76 | Â | Â |
Being greeted and talked to respectfully | Dignity | Â | .55 | Â | Â | .60 | Â | Â |
Respect for intimacy during physical examination | OP = 71.4 IP = 74.3 | Â | .72 | Â | Â | .49 | Â | Â |
Clarity of explanations | Communication | .73 | Â | Â | .73 | Â | Â | Â |
Time for questions | OP = 68.9 IP = 67.0 | .80 | Â | Â | .77 | Â | Â | Â |
Possibility of obtaining information on other types of treatment | Autonomy OP = 59.5 IP = 60.9 | .79 | Â | Â | .76 | Â | Â | Â |
Participation in treatment decision-making | Â | .80 | Â | Â | .70 | Â | Â | Â |
Privacy with health professionals | Confidentiality | Â | .53 | Â | .70 | Â | Â | Â |
Confidentiality of personal information | OP = 73.6 IP = 73.2 | Â | .58 | Â | .53 | Â | Â | Â |
Cleanliness inside the health facility | Quality of basic amenities | Â | .80 | .55 | Â | Â | Â | .66 |
Available space in waiting and examination rooms | OP = 68.0 IP = 70.2 | Â | .72 | Â | Â | Â | Â | .68 |
Satisfactory health care provider skills | Health problem solution OP = 90.3 IP = 91.7 | Â | Â | .78 | Â | Â | .85 | Â |
Adequate equipment | Â | Â | Â | .88 | Â | Â | .89 | Â |
Adequate availability of medicines | Â | Â | Â | .74 | Â | Â | .76 | Â |
Ease of receiving visitors | Support IP = 68.2 | Â | Â | Â | Â | Â | Â | .67 |
Ease of staying in contact with outside world | Â | Â | Â | Â | Â | Â | Â | .49 |
Summary | OP = 67 IP = 68 | Â | Â | Â | Â | Â | Â | Â |
Variance (%) | Â | 38.6 | 12.5 | 7.4 | 37.1 | 11.7 | 8.0 | 6.2 |