Table 2 Structure of categories and allocation of the inquiries (total: n = 850) to the categories (multiple nominations)
Category 1: Main topics | n |
|---|---|
Services of the legal health insurances | 643 |
Diseases | 432 |
Alternative medicine | 61 |
Home care | 49 |
Prevention/health promotion | 38 |
Dentistry | 36 |
New diagnostic/therapeutic procedures | 30 |
Rehabilitation | 28 |
Treatment errors | 28 |
Pension | 19 |
Category 2: Institutions and services | Â |
Cost carriers | 285 |
Doctors' offices | 191 |
Politics | 163 |
Hospitals | 49 |
Category 3: Perception of care delivery | Â |
Style, interaction and communication | 159 |
Procedures of health care delivery | 95 |
Category 4: Attitudes and emotions | Â |
Personal financial burden | 168 |
Anxiety and uncertainty | 156 |
Injustice | 120 |
Category 5: Expectations and motivations | Â |
Complaints and resentment | 609 |
Request for information | 178 |
Request for personal support | 89 |