From: Dental practice satisfaction with preferred provider organizations
 |  |  | Plan |  |  |  |  | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
 | Total | A | B | C | D | E | F | Correlations | ||||||||||
 | M | SD | M | SD | M | SD | M | SD | M | SD | M | SD | M | SD | 1. | 2. | 3. | 4. |
1. Overall satisfaction | 3.2 | .7 | 3.0 | .7 | 3.1 | .7 | 3.1 | .6 | 3.3 | .7 | 3.2 | .7 | 3.3 | .6 | --- | Â | Â | Â |
2. Claims service | 3.1 | .5 | 2.9 | .5 | 3.1 | .5 | 3.1 | .5 | 3.2 | .5 | 3.1 | .5 | 3.2 | .5 | .53 | --- | Â | Â |
3. Communication | 3.1 | .5 | 2.9 | .6 | 3.0 | .6 | 3.1 | .5 | 3.2 | .5 | 3.1 | .5 | 3.1 | .5 | .44 | .66 | --- | Â |
4. Compensation | 3.0 | .7 | 2.7 | .6 | 2.8 | .6 | 2.9 | .6 | 3.1 | .6 | 2.9 | .7 | 3.0 | .6 | .58 | .50 | .48 | --- |