Item/Scale | Don't know/wish to answer (%) | Mean | SD | Cronbach's alpha/Item-total correlation†| Test-retest intraclass correlation | Interrater intraclass correlation | |
---|---|---|---|---|---|---|---|
Medical Examination (N = 223)* | Â | 80.53 | 15.98 | 0.96 | 0.74 | 0.89 | |
15 | Length of examination | 6.7 | 4.11 | 0.77 | 0.90 | Â | Â |
16 | Respect to patient privacy | 4.9 | 3.99 | 0.88 | 0.71 | Â | Â |
17 | Respect – attitude to patient | 10.2 | 4.26 | 0.66 | 0.89 |  |  |
18 | Physician's willingness to listen | 2.1 | 4.20 | 0.73 | 0.91 | Â | Â |
19 | Information giving about health | 2.1 | 4.16 | 0.72 | 0.94 | Â | Â |
20 | Physician's skilfulness | 6.7 | 4.20 | 0.67 | 0.91 | Â | Â |
21 | Explanations for treatment | 4.9 | 4.20 | 0.76 | 0.92 | Â | Â |
22 | Attitude of other staff in exam | 10.2 | 4.18 | 0.68 | 0.82 | Â | Â |
Hospital Environment (N = 268) | Â | 79.23 | 9.31 | 0.72 | 0.83 | 0.93 | |
1 | Ease of scheduling appointment | 5.7 | 4.15 | 0.64 | 0.51 | Â | Â |
3 | Attitude of person booking app | 4.9 | 4.28 | 0.51 | 0.57 | Â | Â |
5 | Outside signage | 0.7 | 4.30 | 0.49 | 0.49 | Â | Â |
8 | Cleanliness of waiting area | 0 | 4.01 | 0.54 | 0.47 | Â | Â |
10 | Temperature of waiting area | 0 | 4.10 | 0.49 | 0.46 | Â | Â |
 | Comfort (N = 280) |  | 70.24 | 15.91 | 0.80 | 0.77 | 0.97 |
7 | Comfortable waiting area | 0 | 3.67 | 0.81 | 0.75 | Â | Â |
9 | Comfortable waiting on a chair | 1.1 | 3.73 | 0.78 | 0.73 | Â | Â |
14 | Comfortable examination room | 0.7 | 4.05 | 0.64 | 0.57 | Â | Â |
 | Appointment Time (N = 270) |  | 67.82 | 28.90 | 0.93 | 0.86 | 0.99 |
2 | Choice of appointment time | 5.3 | 3.72 | 1.18 | Â | Â | Â |
4 | Waiting time for visiting clinic | 4.2 | 3.70 | 1.22 | Â | Â | Â |
 | Lab Appointment Time (N = 62) |  | 68.35 | 25.78 | 0.87 | 0.96 | 0.97 |
24 | Choice of lab appointment time | 2.1 | 3.71 | 1.08 | 0.81 | Â | Â |
25 | Waiting time for visiting labs | 1.8 | 3.76 | 1.10 | 0.81 | Â | Â |
 | Lab Experience (N = 66) |  | 78.41 | 15.38 | 0.90 | 0.94 | 0.99 |
26 | Ease in finding way to lab rooms | 0 | 4.24 | 0.69 | 0.62 | Â | Â |
27 | Comfort of lab rooms | 0 | 4.04 | 0.74 | 0.78 | Â | Â |
28 | Attitude of lab staff | 0.4 | 4.15 | 0.63 | 0.64 | Â | Â |
29 | Waiting time outside lab rooms | 0 | 3.93 | 1.01 | 0.72 | Â | Â |
30 | Fair queuing system for lab tests | 0.4 | 4.18 | 0.74 | 0.71 | Â | Â |
31 | Efficiency of lab examination | 0.4 | 4.25 | 0.61 | 0.70 | Â | Â |