From: Patient expectations of fair complaint handling in hospitals: empirical data
Importance | not important | important | very and most important |
The hospital board should: | % | % | % |
- make the complaint to be discussed with the employees or department involved | 2 | 12 | 80 |
- let me know that corrective measures have been taken | 5 | 11 | 79 |
- let me know which corrective measures were taken | 12 | 14 | 68 |
- take punitive measures when mistakes were made | 34 | 17 | 39 |