Table 3 Descriptive statistics of women’s satisfaction with the mammography screening program (n = 814)
Satisfaction scales | Mean (SD) | Median | % of high response (=10) | Correlations | |||||
|---|---|---|---|---|---|---|---|---|---|
STA | INF | TEC | PHY | GLO | CSQ | ||||
Staff’s communication skills (STA: items 15, 27, 34) | 8.82 (1.53) | 9.3 | 40.3 | 1.00 | 0.70 | 0.64 | 0.65 | 0.89 | 0.60 |
Information given by the program (INF: items 5, 12, 16) | 9.34 (0.99) | 10.0 | 52.0 | 1.00 | 0.69 | 0.68 | 0.81 | 0.65 | |
Technician’s skills (TEC: items 14, 20, 26, 32) | 9.50 (0.96) | 10.0 | 59.7 | 1.00 | 0.62 | 0.76 | 0.71 | ||
Physical environment (PHY: items 4, 10, 23, 29) | 9.03 (1.13) | 9.5 | 34.9 | 1.00 | 0.88 | 0.59 | |||
Global satisfaction (GLO: all items) | 9.19 (0.95) | 9.5 | 25.3 | 1.00 | 0.68 | ||||
General satisfaction (CSQ-3 items a ) | 9.64 (0.77) | 10.0 | 71.7 | 0.60 | 0.65 | 0.71 | 0.59 | 0.68 | 1.00 |