Table 5 Obliquely rotated component loadings for 37 items*

1

1. Appropriate treatment time

0.52

3, 7 & 10

2. Fit between the actual and expected intervention period

0.48

3

3. Tried to understand my problem

0.44

3

4. Informed about course of disease

0.63

3

5. Explained daily exercises

0.60

3

6. Advised on daily life

0.64

3

7. Open attitude to questions

0.40

3

8. Clear explanations

0.43

3

9. Clear intervention

0.53

4

10. Empathy

0.43

4

11. Attentive listening

0.57

4

12. Taken seriously

0.47

4

13. Taking into account specific needs

0.60

4

14. Working together to reach intervention goals

0.58

4

15. Feeling at ease

0.50

−0.43

6

16. Monitoring the accuracy of the exercises at home

0.55

0.51

6

17. Monitoring the adherence to the advice given

0.60

0.50

1

18. Access by phone

0.43

1 & 10

19. Free choice therapist

0.40

1

20. Waiting time in practice

0.66

1 & 10

21. Appropriate expertise

0.44

1

22. Accessibility practice

0.42

2

23. Comfort exercise room

0.51

2

24. Comfort waiting room

−0.64

2

25. Comfortable chairs in waiting room

0.57

5

26. Treatment by more than one therapist

0.49

3

27. Informed about intervention period

−0.44

5

28. Consistency of information

0.41