Table 2 Variation in patient centeredness by team (7 teams with 2 or more visits)
| Â | Domain | Area | Item | % Visits by team | Chi Sq (p) | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | Â | ||||
N = 7 | N = 7 | N = 5 | N = 6 | N = 5 | N = 4 | N = 8 |  | ||||
| Â | Safety | Identity | Asked name | 0% | 0% | 0% | 0% | 0% | 0% | 0% | N/A |
| Â | Asked DOB | 0% | 0% | 0% | 0% | 0% | 0% | 0% | N/A | ||
| Â | Infection control | Washed hands (observed) | 0% | 0% | 0% | 0% | 0% | 0% | 0% | N/A | |
|  | Quality of care | Vital signs | Took blood pressure | 100% | 86% | 100% | 100% | 100% | 100% | 88% | Chi Sq = 3.81 (.703) |
|  | Weighed | 100% | 86% | 100% | 100% | 100% | 100% | 88% | Chi Sq = 3.81 (.703) | ||
Medical assistants |  | Measured height | 20% | 43% | 80% | 100% | 80% | 100% | 88% | Chi Sq = 11.83 (.057) | |
|  | Screening | Used PHQ-2 | 0% | 14% | 80% | 0% | 0% | 0% | 0% | Chi Sq = 26.20 (.003) | |
|  | Respon-siveness | Courtesy | Greeted promptly | 86% | 57% | 60% | 100% | 60% | 75%% | 63% | Chi Sq = 4.78 (.573) |
|  | Introduced self | 14% | 0% | 20% | 0% | 0% | 0% | 13% | Chi Sq = 3.82 (.701) | ||
|  | Wore a name tag | 57% | 43% | 60% | 50% | 40% | 75% | 25% | Chi Sq = 3.60 (.731) | ||
|  | Was friendly/prof | 100% | 71% | 100% | 100% | 100% | 100% | 75% | Chi Sq = 3.96 (.049) | ||
|  | Education | Explained things | 0% | 0% | 80% | 0% | 0% | 25% | 13% | Chi Sq = 33.93 (.001) | |
Clinic | Function | Navigation | Very easy to navigate | 14% | 28% | 80% | 83% | 20% | 25% | 0% | Chi Sq = 26.02 (.011) |
|  | Team | Functioned very well | 43% | 14% | 80% | 83% | 40% | 100% | 38% | Chi Sq = 21.59 (.042) | |