Focus | Domain | Area | Item | Visits (n = 60) | |
---|---|---|---|---|---|
% | N | ||||
 | Safety | Identity | Asked name | 5% | 3 |
 |  |  | Asked DOB | 5% | 3 |
 |  | Infection control | Washed hands (observed) | 0% | 0 |
 | Quality of care | Vital signs | Took blood pressure | 90% | 54 |
 |  |  | Weighed | 93% | 56 |
 |  |  | Measured height | 77% | 46 |
Medical assistants | Â | Screening | Used PHQ-2 | 15% | 9 |
 | Responsive-ness | Courtesy | Greeted in reasonable time frame | 70% | 42 |
 |  |  | Introduced self | 5% | 3 |
 |  |  | Wore a visible name tag | 45% | 27 |
 |  |  | Was professional | 55% | 33 |
 |  |  | Was friendly | 33% | 20 |
 |  | Education | Took time to explain things | 47% | 28 |
Clinic | Functioning | Navigation | Somewhat easy to navigate | 60% | 36 |
 |  | Very easy to navigate | 30% | 18 | |
 | Team | Team functioned somewhat well | 33% | 20 | |
 |  | Team functioned very well | 62% | 37 | |
 | Navigation | Helped patient understand how to navigate the system | 62% | 37 | |
 | Patient centeredness | Answered all questions | 55% | 33 | |
Physician | Â | Â | Took a personal interest | 65% | 39 |
 |  |  | Gave enough information | 53% | 32 |
 |  |  | Encounter did not feel rushed | 70% | 42 |