a) Overall rating of care | ||||||
---|---|---|---|---|---|---|
Excellent | Very good | Good, Fair or Poor | N | |||
First mailing | 0.41 | 0.37 | 0.22 | 41,190 | ||
Second mailing | 0.38 | 0.37 | 0.25 | 11,055 | ||
Third mailing | 0.33 | 0.38 | 0.28 | 12,267 | ||
Non-respondents | (0.33) | (0.38) | (0.28) | 68,849 | ||
b) Cleanliness of ward | ||||||
Very clean | Fairly clean | Not very clean or Not at all clean | N | |||
First mailing | 0.58 | 0.37 | 0.05 | 41,904 | ||
Second mailing | 0.57 | 0.38 | 0.05 | 11,229 | ||
Third mailing | 0.51 | 0.43 | 0.06 | 12,457 | ||
c) Confidence and trust in doctors | ||||||
Always | Sometimes | No | N | |||
First mailing | 0.71 | 0.24 | 0.05 | 41,861 | ||
Second mailing | 0.69 | 0.25 | 0.05 | 11,204 | ||
Third mailing | 0.65 | 0.28 | 0.06 | 12,457 | ||
d) Confidence and trust in nurses | ||||||
Always | Sometimes | No | N | |||
First mailing | 0.71 | 0.25 | 0.04 | 41,804 | ||
Second mailing | 0.69 | 0.27 | 0.04 | 11,202 | ||
Third mailing | 0.67 | 0.28 | 0.04 | 12,445 | ||
e) Time to respond to call button | ||||||
0 minutes | 1-2 minutes | 3-5 minutes | More than 5 minutes | Never | N | |
First mailing | 0.15 | 0.39 | 0.29 | 0.15 | 0.01 | 24,556 |
Second mailing | 0.14 | 0.38 | 0.30 | 0.16 | 0.01 | 6,555 |
Third mailing | 0.13 | 0.37 | 0.31 | 0.17 | 0.02 | 7,564 |