Replied after 1st mailing | Replied after 2nd mailing | Replied after 3rd mailing | Total | |
---|---|---|---|---|
Questionnaires returned | 43756 | 11850 | 13248 | 68854 |
Cumulative response rate | 32.8% | 41.7% | 51.6% | 51.6% |
Overall care: Excellent | 20043 | 4958 | 4846 | 29847 |
(47.2%) | (43.3%) | (37.9%) | ||
Overall care: Very good | 14449 | 4073 | 4549 | 23071 |
(34.0%) | (35.5%) | (35.6%) | ||
Overall care: Good, Fair or Poor | 7950 | 2429 | 3374 | 13753 |
(18.7%) | (21.2%) | (26.4%) | ||
Cleanliness: Very clean | 28835 | 7572 | 7580 | 43987 |
(66.7%) | (64.9%) | (58.4%) | ||
Cleanliness: Fairly clean | 12880 | 3725 | 4781 | 21386 |
(29.8%) | (31.9%) | (36.8%) | ||
Cleanliness: Not very clean or Not at all clean | 1504 | 363 | 621 | 2488 |
(3.5%) | (3.1%) | (4.8%) | ||
Confidence in doctors: Always | 35465 | 9367 | 9845 | 54677 |
(82.1%) | (80.5%) | (75.8%) | ||
Confidence in doctors: Sometimes | 6517 | 1905 | 2583 | 11005 |
(15.1%) | (16.4%) | (19.9%) | ||
Confidence in doctors: No | 1185 | 367 | 552 | 2104 |
(2.7%) | (3.1%) | (4.2%) | ||
Confidence in nurses: Always | 32703 | 8506 | 9156 | 50365 |
(75.9%) | (73.2%) | (70.6%) | ||
Confidence in nurses: Sometimes | 9112 | 2738 | 3271 | 15121 |
(21.1%) | (23.5%) | (25.2%) | ||
Confidence in nurses: No | 1288 | 380 | 535 | 2203 |
(3.0%) | (3.3%) | (4.1%) | ||
Call button answered: 0 minutes | 4124 | 1087 | 1135 | 6346 |
(16.3%) | (15.9%) | (14.4%) | ||
Call button answered: 1-2 minutes | 10081 | 2632 | 2848 | 15561 |
(39.8%) | (38.5%) | (36.1%) | ||
Call button answered: 3-5 minutes | 7167 | 1987 | 2319 | 11473 |
(28.3%) | (29.0%) | (29.4%) | ||
Call button answered: Over 5 minutes | 3615 | 1018 | 1451 | 6084 |
(14.2%) | (14.9%) | (18.4%) | ||
Call button answered: Never | 365 | 119 | 130 | 614 |
(1.4%) | (1.7%) | (1.6%) |