Table 5 Item revision from the cognitive interview
From: Item generation in the development of an inpatient experience questionnaire: a qualitative study
Theme | Subtheme | Item modification |
|---|---|---|
1. Prompt Access | Emergency admission procedure | “Following arrival at the hospital, how long did you wait before being admitted to a bed in a ward?” |
Replaced by two following items: | ||
“Following your arrival at the hospital, how long did you wait before you were examined by a doctor? “ | ||
“Following examination by a doctor, how long did you wait before you were admitted to a bed in the ward?” | ||
2. Information Provision | Information on condition, treatment & procedure | “Were you told about what to expect or feel after you had the treatment, operation, or procedure?” |
Revised to the following item: | ||
“Were you told about the details of your treatment, operation, or procedure and what you should feel after you had the treatment, operation, or procedure?” | ||
3. Care & Involvement in Decision Making | Involvement in decision making | “Were you involved as much as you wanted to be in decisions about your care, treatment, or procedure?” |
Replaced by the two following items: | ||
“Were you involved in decisions about your care, treatment, or procedure?” | ||
“Would you like to be involved in decisions about your care, treatment, or procedure?” | ||
4. Physical & Emotional Needs | Staff’s care and attitude towards patient’s need | “Did you get enough help that you needed from the staff (e.g. eating meals)?” |
Revised to the following item: | ||
“Did you get enough help that you needed from the staff (e.g. eating meals, going to the toilet, and moving from/to bed)?” | ||
5. Coordination of Care | No revision required | |
6.Respect & Privacy | Respect & privacy when being examined or treated | “Were you given enough privacy when being examined or treated in the A&E Department?” |
Item removed | ||
7. Environment & Facilities | Others | “As far as you know, did doctors/nurses wash or clean their hands in between touching patients?” |
Item removed | ||
8. Handling Patient Feedback | Patient’s attitudes towards feedback | “Did you want to complain about the care you received in hospital?” |
Replaced by two following items: | ||
“Did you want to express your opinions about the recent care you received in the hospital?” | ||
“Did you want to complain about the recent care you received in hospital?” | ||
Added 1 new item: | ||
“From the date of discharge until now, have you expressed your opinions or complaints regarding the care you received in the hospital?” | ||
9. Overall Care of Health-care Professionals & Quality of Care | Added 3 new items as follows: | |
“How would you rate the care you received from doctors?” | ||
“How would you rate the care you received from nurses?” | ||
“How would you rate the care you received from healthcare assistants?” |