Table 4 Evaluation of English residents on general practice care in France using the 23-items questionnaire of the Europep (n=860)
From: British residents’ views about general practice care in France – a telephone survey
Items | Excellent (in %) | Very good (in %) | Good (in %) | Fair (in %) | Poor (in %) |
|---|---|---|---|---|---|
1. Making you feel you have time during consultation (I) | 68.62 | 20.49 | 7.49 | 2.34 | 1.05 |
2. Showing interest in your personal situation (I) | 60.10 | 23.56 | 11.54 | 3.97 | 0.84 |
3. Making it easy for you to tell him or her about your problem (I) | 60.05 | 23.52 | 12.88 | 2.72 | 0.83 |
4. Involving you in decisions about your medical care (I) | 53.46 | 26.42 | 14.69 | 4.20 | 1.23 |
5. Listening to you (I) | 57.41 | 26.00 | 13.53 | 2.35 | 0.71 |
6. Keeping your records and data confidential (I) | 63.41 | 23.96 | 11.07 | 1.17 | 0.39 |
7. Providing quick relief of your symptoms (II) | 55.21 | 27.60 | 14.55 | 2.26 | 0.38 |
8. Helping you to feel well so that you can perform your normal daily activities (II) | 53.43 | 29.96 | 13.98 | 2.25 | 0.37 |
9. Thoroughness of the approach to your problems (II) | 54.42 | 27.45 | 13.60 | 3.94 | 0.60 |
10. Physical examination of you (II) | 53.55 | 30.02 | 13.85 | 1.96 | 0.61 |
11. Offering you services for preventing diseases (e.g. screening, health checks, immunizations) (II) | 48.98 | 28.71 | 15.65 | 4.63 | 2.04 |
12. Explaining the purpose of examinations, tests and treatments (III) | 47.24 | 31.91 | 15.58 | 4.65 | 0.63 |
13. Telling you enough about your symptoms and/or illness (III) | 44.60 | 32.17 | 16.52 | 5.96 | 0.75 |
14. Helping you deal with emotions related to your health status (III) | 42.21 | 30.25 | 19.20 | 6.34 | 1.99 |
15. Helping understand why it is important to follow the GP’s advice (III) | 42.32 | 33.94 | 20.11 | 2.65 | 0.98 |
16. Knowing what has been done or told during previous contacts in the practice (IV) | 42.82 | 30.94 | 20.86 | 4.56 | 0.83 |
17. Preparing you for what to expect from specialists, hospital care or other care provider (IV) | 38.81 | 29.89 | 19.56 | 8.76 | 2.97 |
18. The helpfulness of the practice staff (other than the doctor) to you (IV) | 41.89 | 33.28 | 19.09 | 4.39 | 1.35 |
19. Getting an appointment to suit you (IV) | 47.30 | 29.04 | 15.69 | 5.64 | 2.33 |
20. Getting through to the practice on telephone (IV) | 47.16 | 31.70 | 15.98 | 4.12 | 1.03 |
21. Being able to talk to the general practitioner on the telephone (IV) | 41.92 | 25.04 | 21.67 | 7.28 | 4.09 |
22. Waiting time in the waiting room (IV) | 16.04 | 23.58 | 30.19 | 19.58 | 10.61 |
23. Providing quick services for urgent health problems (IV) | 50.53 | 30.23 | 15.11 | 3.51 | 0.61 |