Table 5 Segment characteristics (mean factor scores, sociodemographic conditions and past experience with healthcare services for the identified groups)
Unpretentious | Informed & supported | Experts | Advanced | Total | |
|---|---|---|---|---|---|
SIZE | 2070 | 779 | 531 | 81 | 3461 |
FACTORS* | |||||
Outpatient clinic staff | 0.29 | 0.30 | −1.65 | 0.66 | |
Outpatient clinic services | 0.48 | −1.37 | 0.03 | 0.74 | |
Continuity of care | 0.22 | −0.07 | −0.11 | −4.25 | |
GENDER (%) | |||||
Males | 22.4 | 20.9 | 21.3 | 18.5 | 21.8 |
AGE (%) | |||||
18–45 | 23.7 | 28.7 | 30.7 | 40.5 | 26.3 |
46–65 | 36.7 | 43.1 | 42.1 | 44.3 | 39.1 |
Over 65 | 39.6 | 28.3 | 27.1 | 15.2 | 34.5 |
EDUCATION (%) | |||||
None / Primary school | 38.8 | 31.4 | 28.1 | 16.3 | 34.9 |
Middle school | 24.4 | 25.3 | 28.5 | 32.5 | 25.4 |
High school | 28.6 | 33.1 | 32.3 | 37.5 | 30.4 |
Degree and post degree | 8.2 | 10.1 | 11.2 | 13.8 | 9.2 |
JOB (%) | |||||
Legislator, executives and entrepreneurs | 1.3 | 0.6 | 0.8 | 2.5 | 1.1 |
Intellectual, scientific and highly skilled professions | 3.3 | 5.2 | 5.7 | 12.7 | 4.3 |
Technical professions | 4.0 | 4.4 | 4.4 | 8.9 | 4.3 |
Clerks | 7.1 | 9.3 | 9.4 | 8.9 | 8.0 |
Skilled activity in commerce and services | 5.4 | 6.2 | 7.6 | 5.1 | 5.9 |
Artisans, skilled labor and farmers | 4.6 | 3.2 | 5.2 | 5.1 | 4.4 |
Semi-skilled labor | 1.3 | 0.9 | 0.8 | 3.8 | 1.2 |
Unskilled labor | 1.3 | 1.6 | 1.7 | 1.3 | 1.4 |
Students | 2.8 | 3.9 | 2.7 | 1.3 | 3.0 |
Housewives | 18.9 | 22.1 | 21.2 | 24.1 | 20.1 |
Unemployed | 1.4 | 2.5 | 1.3 | 2.5 | 1.7 |
Retired | 48.4 | 39.7 | 39.0 | 24.1 | 44.4 |
FAMILY SITUATION (%) | |||||
1 (live alone) | 13.4 | 9.2 | 9.0 | 7.5 | 11.6 |
2 | 35.3 | 34.0 | 30.3 | 18.8 | 33.9 |
3 | 23.4 | 28.5 | 26.7 | 27.5 | 25.1 |
More than 3 | 27.9 | 28.3 | 34.0 | 46.3 | 29.4 |
CHRONIC DISEASES (%) | |||||
Yes | 46.3 | 43.2 | 39.1 | 38.8 | 44.3 |
No. OF VISITS IN OUTPATIENT C. IN THE LAST YEAR (%) | |||||
1 | 32.0 | 27.2 | 26.4 | 23.5 | 29.8 |
2 | 27.1 | 26.7 | 31.6 | 23.5 | 27.6 |
3–4 | 22.1 | 27.7 | 25.6 | 23.5 | 24.0 |
Over 4 | 18.8 | 18.4 | 16.4 | 29.6 | 18.6 |
WHO REFERRED TO OUTPATIENT CLINIC (%) | |||||
Personal initiative | 18.9 | 15.1 | 18.5 | 16.0 | 17.9 |
Relative/Friend | 0.6 | 0.3 | 0.6 | 0.0 | 0.5 |
GP/PD | 65.3 | 74.2 | 70.8 | 77.8 | 68.4 |
Hospital physician | 4.5 | 3.2 | 2.4 | 1.2 | 3.8 |
Private specialist | 2.1 | 2.2 | 1.1 | 1.2 | 2.0 |
Social services worker | 0.1 | 0.0 | 0.0 | 0.0 | 0.1 |
Clinic invitation letters | 8.5 | 5.0 | 6.6 | 3.7 | 7.3 |
SERVICES UTILIZED IN THE OUTPATIENT CLINIC (%)a | |||||
Specialist visits | 20.9 | 23.5 | 21.5 | 23.9 | 21.7 |
Diagnostic tests | 68.5 | 69.2 | 67.7 | 62.5 | 68.4 |
Home care | 0.6 | 0.2 | 1.2 | 2.3 | 0.7 |
Administrative services | 6.4 | 6.1 | 7.3 | 6.8 | 6.5 |
Advisory | 0.9 | 0.0 | 0.2 | 0.0 | 0.6 |
Vaccinations | 2.6 | 1.0 | 2.1 | 4.5 | 2.2 |
TYPE OF STAFF CONSULTED IN THE OUTPATIENT C. (%)a | |||||
Administrative staff | 30.3 | 28.8 | 33.9 | 37.8 | 30.7 |
Health care staff | 69.7 | 71.2 | 66.1 | 62.2 | 69.3 |
AHD CONSULTATION (%) | |||||
Yes | 11.5 | 14.2 | 15.1 | 100.0 | 14.8 |
METHOD OF AHD CONSULTATION (%) | |||||
Telephone consultation | 17.6 | 12.6 | 11.3 | 38.3 | 18.8 |
Home visit | 64.4 | 62.2 | 60.0 | 39.5 | 59.3 |
Ambulatory visit | 18.0 | 25.2 | 28.8 | 22.2 | 21.9 |
A&ED VISIT AFTER AHD CONSULTATION (%) | |||||
Yes | 17.6 | 20.7 | 23.8 | 45.7 | 23.7 |
REASON FOR A&ED VISIT AFTER AHD CONSULTATION (%) | |||||
AHD referral | 85.7 | 73.9 | 78.9 | 45.2 | 71.3 |
Unsatisfied with AHD consultation | 7.1 | 17.4 | 21.1 | 48.4 | 22.6 |
Further information on diagnosis/therapy proposed by AHD | 7.1 | 8.7 | 0.0 | 6.5 | 6.1 |