Table 3 Rotated structure matrix (correlation coefficients between the variables and the extracted factors)
Outpatient clinics’ staff | Outpatient clinics’ services | Continuity of care | |
|---|---|---|---|
Kindness of administrative staff | 0.863 | ||
Professionalism of administrative staff | 0.841 | ||
Kindness of health care staff | 0.809 | ||
Professionalism of health care staff | 0.775 | ||
Diagnostic tests | 0.910 | ||
Specialistic visits | 0.820 | ||
Administrative services | 0.788 | ||
Organization of continuity of care service | 0.922 | ||
Professionalism of AHDs | 0.835 |