Two sides of the coin: patient and provider perceptions of health care delivery to patients from culturally and linguistically diverse backgrounds

Table 6 Summary of suggestions for improvements to healthcare delivery by focus group participants and healthcare providers

SUGGESTIONS FOR IMPROVEMENTS	Arabic	Sudanese	Tongan	Chinese	Vietnamese	Health-care Providers
Increases in human resourcing
More effective interpreters		x	x	x	x	x
More multicultural health professionals	x	x		x	x	x
More health providers in general	x	x		x	x	x
Increase in provision of health-related information
General need for literacy	x	x	x	x	x	x
Chronic disease		x			x	x
Common disease in Australia		x			x
Epidemics		x		x
Prevention of back pain				x
Mental illness		x
Arthritis		x
Healthy lifestyle		x				x
Alternative therapy		x
Prevention/causes of illness		x				x
Health system		x		x		x
Preferred medium of health-related information
Brochures	x	x
TV/audio	x	x		x
Radio			x	x	x
Newspapers				x	x
Internet			x	x		x
Preferred method of dissemination of health-related information
Community associations/churches	x	x	x	x	x	x
GP or other health provider	x	x		x	x	x
Government via community association or directly	x	x	x	x		x

ISSN: 1472-6963