EMERGENT THEMES | Arabic | Sudanese | Tongan | Chinese | Vietnamese | Health-care Providers |
---|---|---|---|---|---|---|
Communication problems between patient and provider | Â | Â | Â | Â | Â | Â |
Language Barrier | Â | x | x | x | x | x |
Medical Terminology | Â | x | Â | x | Â | x |
Problems with interpreter | Â | Â | Â | x | Â | x |
Not understanding accent of non-Western providers | x | Â | Â | Â | Â | Â |
Lack of translated &/or health-related information | x | x | x | x | x | x |
Cultural issues impacting on treatment | Â | Â | Â | Â | Â | Â |
General cultural misunderstanding on behalf of provider | Â | x | x | x | Â | x |
Cultural differences decreasing compliance to treatment | Â | Â | Â | Â | Â | x |
Outright Discrimination | Â | x | Â | Â | x | x |
Feeling disrespected &/or undermined | Â | x | Â | x | Â | Â |
Discriminated against by non-Western providers | Â | Â | Â | x | x | Â |
General problematic patient-provider interactions | Â | Â | Â | Â | Â | Â |
Lack of professionalism on behalf of provider | x | Â | x | x | Â | x |
Erroneous diagnoses | Â | x | x | x | Â | Â |
Problems with health provider not operating to appointment schedule | x | Â | Â | x | Â | Â |
Patients not keeping appointments or often rescheduling | Â | Â | Â | Â | Â | x |
Lack of rapport | Â | x | Â | x | x | x |
Inadequate provision of information of diagnosis/therapy by health provider | Â | x | x | x | x | x |
Inadequate treatment in hospitals | Â | x | Â | Â | x | Â |
Lack of training or referral services to enable delivery of appropriate care to trauma victims | Â | Â | Â | Â | Â | x |
Positive interactions between patient and provider | Â | Â | Â | Â | Â | Â |
Generally satisfied with treatment | x | x | Â | x | x | x |
Rapport established with provider | x | Â | Â | x | Â | x |
Rewarding experience | Â | Â | Â | Â | Â | x |
Adequate provision of information regarding diagnosis/therapy by health provider | x | x | Â | x | Â | x |