Quality aspect | Loading | ITC | α if item deleted |
---|---|---|---|
Attitude of healthcare professionals (α =0.88; n = 165) | |||
Patients’ healthcare needs | 0.53 | 0.62 | 0.86 |
Politeness of healthcare professionals | 0.71 | 0.67 | 0.87 |
Listening to patients by healthcare professionals | 0.78 | 0.77 | 0.85 |
Healthcare professionals take time for their patients | 0.71 | 0.65 | 0.86 |
Being taken seriously by healthcare professionals | 0.87 | 0.82 | 0.85 |
Consistency of the provided information by healthcare professionals | 0.52 | 0.37 | 0.88 |
Cooperation between healthcare professionals | 0.48 | 0.53 | 0.88 |
Trust in the competence of healthcare professionals | 0.77 | 0.75 | 0.85 |
Feeling safe in the A&E | 0.57 | 0.56 | 0.87 |
Information and explanation (α = 0.83; n = 41) | |||
Information on treatment | 0.67 | 0.67 | 0.78 |
Clarity of explanations of results of examinations | 0.49 | 0.67 | 0.79 |
Clarity of explanations (general) | 0.65 | 0.71 | 0.77 |
Explanation about how to make an appointment in the policlinic | 0.61 | 0.54 | 0.82 |
Information towards attendants | 0.56 | 0.59 | 0.81 |
Environment of the A&E (α = 0.67; n = 159) | |||
Pleasant atmosphere in waiting room | 0.69 | 0.51 | N/A |
Refreshments | 0.72 | 0.51 | N/A |
Leaving the A&E (α = 0.67; n = 38) | |||
Explanation about new medication | 0.66 | 0.41 | 0.77 |
Information on side-effects of the medication | 0.71 | 0.66 | 0.63 |
Information on resumption of daily activities | 0.51 | 0.50 | 0.72 |
Information on danger signals to watch out for after leaving the A&E | 0.67 | 0.64 | 0.64 |
General information and rapidity of care (α = 0.71; n = 53) | |||
Information on the rapidity of the treatment based on acuity of the health problem | 0.57 | 0.52 | 0.63 |
Information on the order of treatment | 0.69 | 0.50 | 0.64 |
Pain control | 0.60 | 0.50 | 0.64 |
Rapidity of the treatment | 0.41 | 0.46 | 0.67 |