| System Functions | Human Perspectives | The Health Care System |
---|---|---|---|
Structure | Technology | Work Organization | Role of Medicines |
What has been put in place? | What does the intervention look like? | What new work practices emerge? | What is the role of the intervention in the wider healthcare system? |
Process | Processing | Social Interactions | Management of Care Delivery |
What is done that is different? | What processes emerge and change? | How do communication patterns and workflow change? | What organizational changes emerge? |
Outcome | Validity of Processing | Quality of The Service | Potential for Change |
What has been achieved? | Is the service safe and reliable? | Is the experience of the service satisfactory? | How might the intervention be used in the future? |