Dimensions ------------------ PRS | Medical and technical facilities | Accessability/Availability | Office characteristics | Office organization, Waiting time | Office staff |
---|---|---|---|---|---|
1 Vitals.com | Â | Ease in getting an appointment | Â | Waiting time during a visit | Courtesy and professionalism of office staff |
2 RateMDs.com | Â | Â | Â | How long does the doctor keep you waiting? | How is the service and helpfulness of the doctor's staff? |
3 vimo.com | Â | Availability - Appointments are available easily and on a timely basis. (Is there good after-hours support? Can the doctor be reached over phone? How about availability by email?) | Â | Punctuality - Is reasonably punctual with appointments. (How is the wait time in the office? Has the doctor cancelled appointments?) | Office Staff - Office staff is courteous and professional. Do your phone messages get communicated to the doctor? Is the staff sensitive to you and your condition? |
4 Drscore.com | Ability to get all of the care for your health problem or illness at this clinic. | The ability to see the health care provider you wanted to see at this clinic/Getting the advice or help you needed after office hours. | Patient convenience such as ample parking and location of office | Getting your test results back in a timely manner./About how many days did you have to wait to get an appointment to see the doctor?/After arriving at the office, how many minutes did you wait before seeing the doctor/About how many minutes did the doctor spend with you in your most recent visit | The friendliness and courtesy of the office staff. |
5 checkMD.com | Â | Â | Â | Timely | Office Staff |
6 mydochub.com | Â | Â | Â | Punctuality/approximate time spent in waiting room | Office staff |
7 doctortree.org | Â | Â | Â | Time spent in waiting room | Â |
8 Bookofdoctors.com | Â | Doctor availability | Cleanliness of office | Waiting room time/Returns calls in a timely fashion/Accuracy of billing | Professionalism of staff |
9 Findadoc.com | Â | Â | Office Setting (This is a measurement of the appearance and cleanliness, of a doctor's facilities) | Wait Time (How long you have to wait to get an appointment and how long you have to wait in the doctor's office.) | Office Staff (How well the office staff meets your needs as a patient) |
10 healthcarereviews.com | Â | Â | Â | Wait Times/Costs/Fees | Â |
11 Drscorecard.com | Medical equipment | Time you waited to get an appointment after requesting one | Â | Cost/Time you waited in the waiting room | The Office staff/The nurses |
12 Ratemymd.ca | Â | Â | Â | Punctuality, post appointment action | The secretary/administrative assistant |
13 Imedo.de | Office facilities: no computers | Availability of appointments: how quickly did you get an appointment? | Office organization, information on the organizational structure of the office | Punctuality, how long you had to wait in the waiting room | Staff, how friendly and well-organized were the office staff in making appointments and in the office |
14 Jameda.de | Â | Waiting times for an appointment (optional), availability by telephone (optional), public accessibility, parking spaces (optional) | Office facilities (optional); Entertainment in the waiting room (optional) | Waiting times in the office (optional) | Attentiveness and friendliness of the entire personnel (optional) |
15 Docinsider.de | Â | Satisfaction with the waiting time for an appointment, how long did you wait? | Satisfaction with the atmosphere | Satisfaction with the waiting times, how long did you wait; house visits | Satisfaction with the friendliness of the office staff |
16 Esando.de | Office facilities (up-to-date) | Office organization (making appointments) | How did you find the office facilities (well-kept waiting room, tidy examination room) | Office organization (office waiting time, attended to during the waiting time) | Â |
17 Medführer.de |  | Appointment (were you satisfied with the time needed to get an appointment with this doctor), getting there (parking spaces, directions, accessibility), doctor-patient relation (is the doctor available by telephone) | Reception (satisfaction with the diversions in the office); Office premises (service, ambiance, cleanliness and hygiene) | Reception (satisfaction with the organization and waiting times); Medical secretary (access to patient files) | Reception (friendly greeting); Medical secretary (professional competence and friendliness of the team) |
18 Helpster.de | Â | Â | Personal assessment (how satisfied were you with how you were treated - thoroughness, cleanliness) | Personal assessment (how satisfied were you with the waiting times) | Personal assessment (how satisfied were you with the friendliness) |
19 Topmedic.de | Â | Organisation and service (availability by telephone, available office hours, availability of appointment, accessibility with public transportation, parking) | Appearance (equipment, hygiene, signs, clear arrangement) | Organization and service (waiting time in the office) | Personnel (friendliness, readiness to help, respetfulness, clarity of information, preservation of privacy) |
20 Die-arztempfehlung.com | Â | The appointments were always kept | The premises and the facilities of the office left a very good impression on me | There were hardly waiting times | I was always treated with friendliness and consideration by the office staff |
21 Mein-guter-arzt.de | Â | Â | Atmosphere, equipment | Waiting time | Â |