From: Improving long-term care provision: towards demand-based care by means of modularity
Topic | Indicative questions | Sources of information |
---|---|---|
Set-up and organization of components | • What care and service parts does your organization offer and how are these organized? → Range, types, grouping, arrangement. • To what extent are care and service components standardized? → Possibility for choice, adaptation, fine-tuning | Interviews Documents |
Combining components into packages | • How does the need assessment take place? → Process, activities involved, aiding devices used, people/departments involved • How is the care and service package subsequently configured? → Process, activities involved, aiding devices used, people/departments involved • How do you achieve or ensure unity within one package? → Among components, among people/departments involved | Interviews Documents Observation |
Role of people | • How do you deal with differences among elderly clients? • How do you deal with different types of elderly client demands? • How do you deal with changes in elderly client demands over time? • What causes similarities and differences in packages among elderly clients? • What is the role of the elderly client in the specification process? • What is the role of care professionals in the specification process? • How does the interaction between client and professional take place in specification process? | Interviews Observation Documents |
Effectuation of demand-based care on operational level | • How are choice options provided to elderly clients? • How is variation achieved in the care and service packages? • How do you take care of client involvement? • Which departments and organizations work together for one client, are involved in joint delivery? How does joint delivery take place? | Interviews Documents Observation |