Item | Scale/Item Description | Cronbach's Alpha Coefficient | Mean Satisfaction | Median Satisfaction | |
---|---|---|---|---|---|
 | SOCIO-ECONOMIC CHANGE | 0.835†(0.859)‡ |  | 3.89 | 4.00 |
2 | Encouragement in taking initiatives |  | 0.813§ | 3.75 | 4.00 |
4 | Improvement in financial condition due to the provided services | Â | 0.767 | 3.86 | 4.00 |
10 | Improvement in social functioning via companionship | Â | 0.788 | 3.83 | 4.00 |
24 | Services provided save money by not hiring a housewife or a nurse | Â | 0.795 | 4.11 | 4.00 |
 | STAFF SKILLS & ATTITUDES | 0.865 (0.894) |  | 4.25 | 4.40 |
3 | Staff disparages enrollee due to his/her personal problems | Â | 0.838 | 4.49 | 5.00 |
5 | Staff is in a hurry to leave the house | Â | 0.834 | 4.10 | 4.00 |
23 | Staff avoids answering questions that concern the enrollee | Â | 0.834 | 4.18 | 4.00 |
28 | Staff causes tensions with enrollee without a reason | Â | 0.840 | 4.44 | 5.00 |
29 | Staff knows how to serve the enrollee properly | Â | 0.835 | 4.04 | 4.00 |
 | SERVICE APPROPRIATENESS | 0.756 (0.777) |  | 4.24 | 4.50 |
15 | Staff forces enrollee to do things he/she dislikes | Â | - | 4.23 | 5.00 |
20 | Enrollee trusts staff for providing services | Â | - | 4.25 | 4.00 |
 | SERVICE PLANNING | 0.520 (0.545) |  | 2.98 | 3.00 |
11 | Inadequate frequency of visits | Â | - | 2.70 | 3.00 |
30 | Suitability of scheduled days and hours of visits | Â | - | 3.26 | 3.00 |
 | OVERALL SATISFACTION | 0.630 (0.728) |  | 3.99 | 4.00 |
32 | Expectations from the program were higher than actual services provided | Â | - | 3.56 | 4.00 |
33 | Enrollee would recommend the program to others | Â | - | 4.41 | 5.00 |