Table 3 EQS-H questionnaire and distribution of the replie
From: Patient satisfaction in an acute medicine department in Morocco
| Â | Poor | moderate | good | Very good | excellent |
|---|---|---|---|---|---|
I received clear information about: | Â | Â | Â | Â | Â |
My symptoms | 23 (10.7%) | 83 (38.8%) | 73 (34.1%) | 19 (8.9%) | 16 (7.5%) |
The purpose of the tests | 20 (9.3%) | 73 (34.1%) | 79 (36.9%) | 24 (11.2%) | 18 (8.4%) |
The results of the tests | 33 (15.4%) | 72 (33.6%) | 69 (32.2%) | 23 (10.7%) | 17 (7.9%) |
Purpose of the treatments | 22 (10.3%) | 81 (37.9%) | 72 (33.6%) | 25 (11.7%) | 14 (6.5%) |
The Possible side-effects of these treatments | 69 (32.2%) | 81 (37.9%) | 44 (20.6%) | 13 (6.1%) | 7 (3.3%) |
Warning signs to look for | 46 (21.5%) | 88 (41.1%) | 63 (29.4%) | 13 (6.1%) | 4 (1.9%) |
When to resume activities after discharge | 75 (35%) | 81 (37.9%) | 45 (21%) | 7 (3.3%) | 6 (2.8%) |
Medical follow-up | 28 (13.1%) | 56 (26.2%) | 87 (40.7%) | 19 (8.9%) | 24 (11.2%) |
The hospital staff and the ward: | Â | Â | Â | Â | Â |
I could identify the doctor in charge of me | 2 (0.9%) | 29 (13.6%) | 83 (38.8%) | 36 (16.8%) | 64 (29.9%) |
There was enough privacy during medical care | 13 (6.1%) | 62 (29%) | 68 (31.8%) | 34 (15.9%) | 37 (17.3%) |
I received enough help in my daily routine | 37 (17.3%) | 80 (37.4%) | 61 (28.5%) | 18 (8.4%) | 18 (8.4%) |
Assistance for pain relief | 22 (10.3%) | 83 (38.8%) | 66 (30.8%) | 25 (11.7%) | 18 (8.4%) |
The promptness of nurses in coming when called | 42 (19.6%) | 72 (33.8%) | 61 (28.6%) | 19 (8.9%) | 19 (8.9%) |
The organization of the ward | 14 (6.5%) | 73 (34.1%) | 86 (40.2%) | 15 (7%) | 26 (12.1%) |
The atmosphere of the ward | 16 (7.5%) | 54 (25.2%) | 103(48.1) | 20 (9.3%) | 21 (9.8%) |
The readiness of nurses to spend time with me | 60 (28%) | 70 (32.7%) | 54 (25.2%) | 14 (6.5%) | 16 (7.5%) |